Fully Remote • United Kingdom • Account Management

About Us


SmartRent is looking for Account Managers to own the communication with our portfolio owners and managers and assist in the expansion of that portfolio with SmartRent. Our users include Property Owners, Fee Managers, and/or members of the property manager’s corporate team. Your responsibilities will include upselling and cross selling these clients to expand on the smart home offering to their residents and increase efficiency for their community staff. We pride ourselves in providing an amazing experience to our rapidly growing customer base and strive to go above and beyond for our users. We measure our team's success in terms of our ability to grow the value we provide to our clients, and their willingness to explore new products and services. You’ll play a crucial role in expanding our product and service offering with our current clients and maintaining a friendly rapport with those key contacts.


As an Account Manager, you will act as the main point of contact for these portfolio owners and will be tasked with ensuring their success so we may expand our offering to the remainder of their portfolio. You will lead all client meetings and educate our clients about SmartRent products


We are looking for this candidate to join us remotely with the role involving regular travel to client’s sites and corporate offices. We offer a great career path for the ambitious individual who wants to learn and acquire a number of high valued technical skills and work closely with engineers who are willing to coach, train and support you in adding technical, interpersonal, sales, training, and even coding skills to your skill set.


Key Responsibilities:


  • Lead client presentations to educate on SmartRent’s technological offerings
  • Have basic understanding of SmartRent hardware and software for troubleshooting, basic configuration, and maintenance
  • Setting up and managing an engagement plan for your assigned accounts
  • Prioritising client requests, de-escalating concerns, and resolving issues
  • Working with our Channel Partners, installation contractors, and third-party technology partner implementation teams to proactively plan schedules for onsite projects
  • Constant communication & collaboration with Channel Partners, Field Installation Managers, Support,
  • Product team, and Engineering - You are the voice of the client and you are their internal champion!
  • Having regular conversations with client leaders and corporate staff to understand their pain points, as well as set up their SmartRent experience for long-term success
  • Identifying and tasking issues which require involvement from Computer Engineers, Product Managers, and Internal Stakeholders
  • Maintain corporate level relationships of our offered programs effectively and efficiently meeting both client and SmartRent driven timelines through use of standardised implementation, project management, tools and processes
  • Identify new business opportunities within client organisations and highlight, sell and execute resulting initiatives upon client and SmartRent agreement to proceed
  • Develop and maintain positive relationships with key contacts within client organisation at a variety of levels
  • Effectively manage and diffuse client concerns and escalations in an appropriate manner
  • Provide narrative to Management and Executive teams on a variety of business reports on a regular basis
  • Effectively communicate consultative recommendations to SmartRent teams and clients
  • Troubleshoot and problem solve critical issues independently and source appropriate support channels to resolve issues and/or move forward with new initiatives
  • Ability to escalate issues appropriately and effectively when necessary, throughout all levels of the organisation
  • Prepare and conduct Business Reviews by coordinating, creating and verifying all documentation and all other participation and logistical arrangements
  • Can add value to discussions/initiatives in a generalist capacity relating to all Operational levels of the business
  • Attend regional trade shows as required by management


Required Qualifications:

  • 4+ years of experience in an Account Management or Client Relationship Management role
  • Experience working within the build to rent, multifamily housing, student accommodation, home builders, and/or single-family housing industries
  • Bachelor’s degree or equivalent work experience
  • Ability to travel 50% of the time
  • Face to face Client Relationship Management experience
  • Strong Project Management and Organisational skills
  • Excellent presentation skills

Preferred Qualifications:

  • Ability to clearly articulate ideas both written and verbally
  • IoT or Smart Building Technology background
  • Proficiency with, Jira, Microsoft Suite, and G-Suite
  • Mac literate


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