Vertus Residential Management Ltd.



Reporting directly to the Associate - Operations & Administration and working closely with and taking daily instructions from the Building Manager, you will ensure that residents (tenants) have the best rental experience and consistently deliver the highest levels of customer service, becoming a Vertus brand ambassador.


  1. Deliver unparalleled levels of service for all residents and their guests and always make the site feel like their home.
  2. Engaging with residents. Building professional yet caring and supportive relationships.
  3. Delivering consistently high levels of customer service at all times.
  4. Supporting all marketing and promotional aspects of the building and its apartments.
  5. Carrying out viewings of apartments available to let when required.
  6. Assisting tenants moving in to their apartment and completing apartment and appliance inductions as needed.
  7. Escalating any service or performance issues for immediate rectification with the central Helpdesk.
  8. Assisting with the coordination of community events.
  9. Be responsible for the cleaning, inspection and immaculate presentation of reception area and common parts, ensuring these remain pristine at all times.
  10. Providing local area information to residents.
  11. Liaising with the Building Manager in respect of customer surveys and feedback, identifying areas for change and continuous improvement.
  12. Ensure the security of the building is never compromised.
  13. Whilst covering the desk you may need to carry out office and administrative duties and assist with ad-hoc work as required.
  14. Provide a detailed handover at the end of each shift to ensure continuity of service at all times.
  15. Coordinating tenancy inspections and undertaking inspections of the apartments as instructed.
  16. Supporting residents at the point of moving in/out and administering checks.
  17. Supporting residents with any queries and directing any maintenance reports to the Head Office relevant teams.
  18. Undertaking daily and weekly inspections of the building.
  19. Access control management including fob programming and cancellation to agreed protocols.
  20. Reporting and assisting with any cleaning issues as they arise.
  21. Assisting with the co-ordination of day to day on site services and signoff in accordance with the central team’s maintenance schedules.
  22. Ensuring the building is a safe environment in which to live and work and that it is managed in accordance with Vertus procedures.
  23. Recording all safety checks, contractor visits and completing on site reports including daily activity logs.
  24. To escort contractors as and when required throughout the premises.
  25. Establishing and developing working relationships with suppliers and contractors.
  26. Day to day management of the amenity spaces including room booking co-ordination.
  27. BringMe parcel management, including sign in and out of larger items for residents.
  28. Undertaking routine daily/weekly safety inspections and updating the central management team.
  29. Process resident payments.
  30. Available to respond to out-of-hours rota for emergencies as required.