| Title | Company | Salary | |
|---|---|---|---|
| Associate Investment Analyst | Cortland | Discover more | |
| Development Manager | Cortland | Discover more | |
| Property Manager | urbanbubble | 28,000-35,000 | Discover more |
| Community Manager | urbanbubble | competitive | Discover more |
| Facilities Manager | urbanbubble | £35,000-£40,000 | Discover more |
Responsibilities:
Skills:
We are working with a forward thinking and vibrant property technology company to find a Head of Sales, Build to Rent to lead a new division of their business, reporting into their CEO.
You will be establishing and executing the sales plan and responsible for the overall business development strategy as well as working with the Chief Marketing Officer on the overall marketing plan.
You’ll use your expert Build to Rent knowledge to identify areas of growth within the industry, while building and maintaining professional relationships with nationwide Build to Rent house builders and developers.
To be successful in the role you will need to be sales focused, have an extensive understanding of the Build to Rent sector and an analytical mind. You’ll be someone who enjoys networking, has a positive attitude and is commercially minded.
This is a home based role but will involve UK travel as well as attending and speaking at public events and conferences.
This is a fantastic and unique opportunity to join a company with exciting long term plans and the position is offered with a very attractive remuneration package.
If BTR and PRS are you areas of expertise, then contact Barry Collins at Collins Property Recruitment for more information. 020 7435 0309 / [email protected]
We are now seeking a Maintenance Supervisor to oversee the day to day maintenance of the property. The Maintenance Supervisor will be supported by a team of Maintenance Technicians that will maintain the property to exceptional standards. The successful candidate will supervise the preparation of all vacant units, provide excellent customer service, and operate within the approved property budget.
Accountabilities:
Knowledge, skills & experience required:
Location - Elephant & Castle, Elephant Park
We aspire to create a diverse workforce by recruiting suitably qualified candidates from a range of backgrounds regardless of age, sexual orientation, ethnic or national origin or colour, sex, transgender status, religion or belief, pregnancy and maternity, marital or civil partnership, or any other group who face a disadvantage in our society. As part of our ongoing commitment to diversity, we have invested in the external verification for equality, diversity and inclusion and have achieved the Equality Assured Standard accreditation and the National Equality Standard.
We particularly encourage applications from currently under-represented groups in our industry including those who self-identify as women, black, Asian, minority ethnic, lesbian, gay, bisexual, transgender and/ or disabled.
Lendlease is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. Our flexible working arrangements can help you to achieve a lifestyle balance.
Job Description
Job title: Resident Services Assistant
Reports to: Resident Services Manager
Hours of work:
Shifts – between the hours of 7:30 – 7:30. 8.5 hours a day, 5 days a week (30 mins lunch break)
Purpose of the role: Responsible for administering all tenancies, from first point of contact through to complete departure and deposit return. The highly efficient Resident Services Assistant will play a key role in our community, ensuring that all resident files are 100% accurate and compliant so that the Resident Services Manager is fully supported in delivering the best customer service to existing residents and new prospects.
Responsibilities: Marketing & Advertising
• Proficiently articulate the value proposition of the property.
• Deliver a positive and consistent personal experience with all customers and visitors.
• Confidently manage enquiries and viewings when the Resident Services Manager is off site.
• Monitor all advertising and daily update availability on the management system.
• Update property Facebook page three times per week.
Generate new lets
• Daily management of 100% of leads into internal management system.
• Conduct 3 follow ups per lead.
• Follow up with a phone call to every prospective resident within 24 hours of a property tour. Additional follow up via e-mail to take place within 48 hours.
Arranging Tenancies:
• Completing UK residency checks via Right to Rent and obtaining all required referencing prior to accepting a tenancy.
• Converting prospects into approved residents in the management information system, ensuring complete accuracy of contact details and resident preferences.
• Working with the Finance team to ensure that reservation fees, move in monies and deposits are receipted in advance of the tenancy start date.
• Liaising with the Resident Services Manager and Facilities Management team to ensure that pre-tenancy works and cleans are scheduled and completed prior to the move in date.
• Arranging check ins - ensuring legal documentation is accurate.
• Ensuring that all administrative works are completed in a timely manner so that all move ins take place on the scheduled date.
• Registering the residents deposit in a secure deposit scheme.
• Drafting AST’s and tenancy documents.
• Preparing handover packs & tenants guides.
• Quarterly internal inspections of the apartments are required, creating a report and where there is a maintenance issue or something findings which needs attention actioning this promptly.
Renewals:
• Running reports 3 months prior to end of tenancy and liaising with residents accordingly to agree renewals. Negotiating rental increases in line with market rent.
• Promptly following up all correspondence relating to tenancy renewals and extensions so that all apartments have a minimum of two months marketing time.
• Prepare memorandums to formalise any lease extensions, ensuring residents sign and return renewal documentation in timely manner and make payment of fees accordingly.
• Ensuring that renewals are treated with the same priority as other administrative duties so that existing tenancies do not go in to a periodic status.
Check Outs:
• Arranging check out appointment and liaising with the residents regarding deductions where required.
• Arranging for deposits to be released in a timely manner – in line with legislation and company procedure.
• Releasing all deposits within the timescales outlined within the company KPIs and any targets set by the Resident Services or General Manager.
Critical skills required: • Customer Service, including negotiation skills and dealing with difficult situations.
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training however will be provided).
• ARLA qualification/property experience desirable.
• First Aid
• Health & Safety
Critical knowledge required: • Knowledge of all systems, facilities and equipment onsite and a basic understanding of how to test and maintain them.
• Health and Safety.
Personal Profile
Qualifications desirable: • ARLA qualification/property experience
• First Aid
• Health & Safety
Experience required:
• Customer Service, including negotiation skills and dealing with difficult situations face to face.
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training however will be provided).
Attitude/approach • Proactive, positive and can do.
• Enthusiastic and passionate about customer service.
• Professional and credible.
urbanbubble requires people who are professional, hard working, innovative, passionate; who are effective in their roles and who truly engage with the customer.
Date of description: October 2019
Job title: Resident Services Assistant
Reports to: Resident Services Manager
Hours of work:
Shifts – between the hours of 7:30 – 7:30. 8.5 hours a day, 5 days a week (30 mins lunch break)
Purpose of the role: Responsible for administering all tenancies, from first point of contact through to complete departure and deposit return. The highly efficient Resident Services Assistant will play a key role in our community, ensuring that all resident files are 100% accurate and compliant so that the Resident Services Manager is fully supported in delivering the best customer service to existing residents and new prospects.
Responsibilities: Marketing & Advertising
• Proficiently articulate the value proposition of the property.
• Deliver a positive and consistent personal experience with all customers and visitors.
• Confidently manage enquiries and viewings when the Resident Services Manager is off site.
• Monitor all advertising and daily update availability on the management system.
• Update property Facebook page three times per week.
Generate new lets
• Daily management of 100% of leads into internal management system.
• Conduct 3 follow ups per lead.
• Follow up with a phone call to every prospective resident within 24 hours of a property tour. Additional follow up via e-mail to take place within 48 hours.
Arranging Tenancies:
• Completing UK residency checks via Right to Rent and obtaining all required referencing prior to accepting a tenancy.
• Converting prospects into approved residents in the management information system, ensuring complete accuracy of contact details and resident preferences.
• Working with the Finance team to ensure that reservation fees, move in monies and deposits are receipted in advance of the tenancy start date.
• Liaising with the Resident Services Manager and Facilities Management team to ensure that pre-tenancy works and cleans are scheduled and completed prior to the move in date.
• Arranging check ins - ensuring legal documentation is accurate.
• Ensuring that all administrative works are completed in a timely manner so that all move ins take place on the scheduled date.
• Registering the residents deposit in a secure deposit scheme.
• Drafting AST’s and tenancy documents.
• Preparing handover packs & tenants guides.
• Quarterly internal inspections of the apartments are required, creating a report and where there is a maintenance issue or something findings which needs attention actioning this promptly.
Renewals:
• Running reports 3 months prior to end of tenancy and liaising with residents accordingly to agree renewals. Negotiating rental increases in line with market rent.
• Promptly following up all correspondence relating to tenancy renewals and extensions so that all apartments have a minimum of two months marketing time.
• Prepare memorandums to formalise any lease extensions, ensuring residents sign and return renewal documentation in timely manner and make payment of fees accordingly.
• Ensuring that renewals are treated with the same priority as other administrative duties so that existing tenancies do not go in to a periodic status.
Check Outs:
• Arranging check out appointment and liaising with the residents regarding deductions where required.
• Arranging for deposits to be released in a timely manner – in line with legislation and company procedure.
• Releasing all deposits within the timescales outlined within the company KPIs and any targets set by the Resident Services or General Manager.
Critical skills required: • Customer Service, including negotiation skills and dealing with difficult situations.
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training however will be provided).
• ARLA qualification/property experience desirable.
• First Aid
• Health & Safety
Critical knowledge required: • Knowledge of all systems, facilities and equipment onsite and a basic understanding of how to test and maintain them.
• Health and Safety.
Personal Profile
Qualifications desirable: • ARLA qualification/property experience
• First Aid
• Health & Safety
Experience required:
• Customer Service, including negotiation skills and dealing with difficult situations face to face.
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training however will be provided).
Attitude/approach • Proactive, positive and can do.
• Enthusiastic and passionate about customer service.
• Professional and credible.
urbanbubble requires people who are professional, hard working, innovative, passionate; who are effective in their roles and who truly engage with the customer.
Job title: Resident Services Manager
Reports to: General Manager
Direct reports: Assistant Resident Services Manager
Hours of work:
40 hours per week between the hours of 7:30am – 7:30pm. 8 hours a day, 5 days a week.
Purpose of the role: Responsible for the customer services of our flagship development. Ensuring that all the resident services are carried out to a high standard and are delivered timely, accurately and in a cost effective manner. To act as the face of the development with residents and visitors, enhancing the overall customer experience.
Responsibilities: Organising residents events and managing budget spend
• Organise and manage monthly resident events to encourage resident engagement whilst keeping costs to a min.
• Building relationships with local retailers and restaurateurs to agree special offers for our residents.
• Keep residents portal fresh with up to date content including all services and offerings.
Marketing & Advertising
• Work with the general manager and marketing team to coordinate overall marketing strategy for the scheme.
• Know competitors and be able to leverage the product and people as a differentiation in the marketplace.
• Proficiently articulate the value proposition of the property.
• Deliver a positive and consistent personal experience with all customers and visitors.
• Monitor all advertising and daily update availability on the management system.
• Update property Facebook page three times per week.
Understand current market
• Shop all competition at least once a month.
• Review monthly market surveys and be knowledgeable of content.
• Complete weekly competitive survey.
Ensure appearance of property meets required standards
• Complete daily checklist.
• Report all property deficiencies to the appropriate manager.
• Respond to, follow up and close work order requests when applicable.
• Ensure lease paperwork is accurate.
• Administrative duties as assigned.
Generate new lets
• Daily management of 100% of leads into internal management system.
• Conduct 3 follow ups per lead.
• Follow up with a phone call to every prospective resident within 24 hours of a property tour. Additional follow up via e-mail to take place within 48 hours.
Arranging Tenancies:
• Check ins - Ensuring legal documentation is accurate.
• Ensuring that repairs are completed within a reasonable timescale.
• Providing exceptional service to the residents, including providing informed and accurate advice in order to ensure that resident retention rates remain high.
• Registering the residents deposit in a secure deposit scheme.
• Drafting AST’s and tenancy documents.
• Preparing handover packs & tenants guides.
• Providing an introduction to the building and tour of the facilities available.
• Quarterly internal inspections of the apartments are required, creating a findings report and when there is a maintenance issue or anything that requires attention and actioning this promptly.
• Conduct pre-tenancy inspections to ensure that the property is immaculate prior to move in.
• Arranging EPC, inventories, furniture installation and removal.
Managing Maintenance:
• Liaising with the maintenance team and third party companies to arrange for repairs to be completed to a professional standard in a timely manner, following procedures to ensure that service standards are consistent.
Arrears:
• Proactively demand and collect rent arrears, chasing unpaid rents at least twice a week and providing regular updates to the client account manager.
• Serving required legal notices at the correct time to ensure landlord can regain possession accordingly.
• Instruct solicitors on behalf of the client, in the event that legal action is required.
• Attend court on behalf of the client where possession and rent arrears proceedings are brought.
• Charging late payment fees as soon as they become due to encourage residents to pay on time in future.
Renewals:
• Running reports 8 weeks prior to end of tenancy and liaising with residents accordingly to agree renewals. Negotiate rental increases in line with market rent.
• Prepare memorandums to formalise any lease extensions, ensuring residents sign and return renewal documentation in timely manner and make payment of fees accordingly.
Check Outs:
• Arranging check out appointment and liaising with the residents regarding deductions where required.
• Arranging for deposits to be released in a timely manner – in line with legislation and company procedure.
• Releasing deposits.
People Management
• To act as a role model for the values and key behaviours across the organisation
• To recruit, develop and retain talent
• To promote peak performance through effective people management, embracing the one-to-one and review process
• To ensure effective two-way communication, promoting a truly motivated team with positive staff engagement
• To identify and meet individual and departmental learning needs, acting as coach and mentor
• To ensure the team operate with a clear set of processes and procedures with inbuilt measures of quality and control
Personal Profile
Qualifications required: • ARLA qualification (or working towards).
• First Aid
• Health & Safety
Experience required:
• Strong customer service, including negotiation skills and dealing with difficult situations.
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems, (training on in house systems will be provided).
Attitude/approach • Proactive, positive and can do.
• Enthusiastic and passionate about customer service.
• Professional and credible.
• Results driven.
urbanbubble requires people who are professional, hard working, innovative, passionate; who are effective in their roles and who truly engage with the customer.
Company-provided healthcare
• 26 days’ annual leave + bank holidays
• Generous pension provisions
• Income protection
• Health and wellness benefits
• Volunteering days
• Enhanced parental leave
• Life insurance
Our Commitment to the Community, the Environment and Responsible
Investing
We partner with charitable organisations globally to make an impact in the
communities where we live and work. Our people are encouraged to support the
charities they feel most passionate about and are offered two days’ volunteering
leave annually.
We are committed to adopting and implementing responsible investment principles
and practices that uphold our fiduciary responsibility to our clients, as well as being
good stewards of the environment.
Invesco is committed to environmental, social and governance (ESG) investing. We
serve our clients in this space as a trusted partner both on specific responsible
investment product strategies as well as part of our commitment to deliver a superior
investment experience.
Join Us
At Invesco, we’re driven by a passion to exceed. Our people are our greatest asset
and we take pride in supporting our colleagues both personally and professionally. If
you're looking for challenging work, smart colleagues, and a global employer with a social conscience, we invite you to explore your potential with us.
| POSITION OVERVIEW (Basic functions and responsibility) | |||||
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020 8387 5497
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