Company: Houzen

Salary: £15,000 - £20,000

Job Title: B2B Content Marketing Wizard

Show us your digital marketing magic and join the industry-breaking houzen team!

houzen is a B2B marketplace which is on a mission to optimise the interaction between corporate and buy to let landlords and agents.

We are growing fast and have some big campaigns planned for this year, together with a big PR move - so we are looking content marketing wizard who will help us put Houzen on global enterprises map, manage and complete nationwide campaigns and acquire more corporate landlords in the UK (and Germany, France + US).

You'd be working your magic to:
1. Create interesting, relevant, out of this world content to engage the userbase & investor base
2. Write scripts, arrange and shoot short videos, interviews, etc.
3. Create digital marketing campaigns, including landing pages, blog posts, software update promos
4. Engage with clients and create content driven communities
5. Plan and host events and promote our product, and intellectual capital

Things we would love you to have (preferrably, but definitely show us in your CV all the cool/inspiring things you did so far, even if not marketing-related):
- Experience in campaign led marketing & content campaigns
- Video creation skills, knowledge of video editing software or apps
- Confidence to present on camera and work directly with clients
- Skills in design
- Experience in metrics led marketing decisions
- Great organisation and time management skills to manage multiple projects at the same time

Your Magic Experience
At least 1 year experience working in digital marketing. Ideally 2-3 years
Experience in planning and executing video content
Ideally you’ll have worked for a software company or in the tech industry
Experience utilising social media in a business context
+ Undergrad at a business school/business degree would be a plus

Offer: 15-20K GBP (based on experience) + Bonus + Employee shares scheme (to be discussed post 6 months completion)

Please note, we can't currently offer visas for candidates from outside of the EU

Company: Deverell Smith

Salary: £25,000

Job Title: BTR Lettings Consultant - Birmingham

We are working with a national operator in the Build to Rent sector. They have recently won the instruction to manage a scheme in Birmingham, and now looking for a BTR Lettings Consultant to oversee the lease up on the site.

What we are looking for:

We are looking for someone positive and flexible that can help bridge the gaps during this time of change. A ‘can do’ attitude and good attention to detail are required. The role will require high levels of customer service, detailed knowledge of the product and market and efficient and effective planning. It is important to be able to have a direct, calm and professional manner.

Key Responsibilities:

• Developing a detailed knowledge of the properties and local letting markets across our areas of operation in Birmingham, providing monthly feedback to the Community Manager.
• Overseeing the marketing of properties including online advertising, arranging photographs, carrying out viewings and driving offers.
• Managing the appointment, performance and results of letting agents where required to ensure business plan occupancy and rent target increases are achieved.
• Managing the letting process for all expected/actual void properties and advising the Portfolio Manager on potential rental levels. Carrying out viewings or liaising with agents to provide financial appraisals for value adding initiatives and negotiating on fees to reduce expenditure. Presenting rental offers or negotiating rental offers with agents for recommendation to Property Manager and Portfolio Manager.
• Identifying property redecoration or refurbishment projects if required to maximize rental values.
• Liaising with the Project Management team to maximise letting performance and returns after refurbishment; minimising void period and making recommendations as to the specification appropriate for the local market.
• Delivering high levels of customer service; assisting in ensuring the property management team deliver a responsive service to tenants for lettings, repairs and maintenance, and assisting in managing complaints.
• Assist the Community Manager to ensure that client service level agreement requirements are complied with at all times in monitoring portfolio-based KPIs for health & safety compliance, lettings, voids, tenant service, expenditure and credit control, and conducting quarterly audits.
• Adhering to, monitoring and reporting on strict KPIs and targets relating to void loss, rental growth, length of void periods and customer satisfaction.
• Assist in the preparation and presentation of high quality void reports with good analysis of performance against market.
• Conducting regular customer surveys. Reviewing processes and procedures to improve efficiency.
• Meeting prospective and existing tenants and clients.
• Assisting the Community Manager in ad hoc projects as required.

The role is paying up to £25,000 along with a performance related bonus.

If interested please apply and Nick Hammond will be in touch.

Company: Lloyd May

Salary: £37k basic + bonus

Job Title: Customer Relationship Manager

Job Title: Customer Relationship Manager

Location: Mayfair

Salary: £37k basic + bonus

Role Objective

To be responsible for letting void properties and delivering an excellent service to all of our clients customers, being the dedicated point of contact for all customers within the designated portfolio; building and maintaining excellent customer relationships and ensuing each property is let quickly to minimize loss of rental income.

To be responsible for to ensuring estates services and void work are managed to our client’s high standards, working with external Managing agents where necessary, ordering and managing repairs, attending viewings, and dealing with any tenancy issues and breaches as and when they arise.

Key Responsibilities

Key tasks Customer service/ customer contact

• Creating good customer relationships with all customers (existing and perspective) by sending regular updates and communication in a professional manner even when delivering difficult messages.
• Welcoming all new customers, registering new applicants on their IT system; taking enquires from prospective or existing customers and matching with them properties suitable to their needs.
• Keeping up to date records of all customer contact on IT system to ensure a full audit trail exists.
• Provide useful tenancy and property information to new customers (e.g. location of all meters, stop cocks, utility information and local amenities).

Job Description And Person Specification

• Arranging appointments with customers for maintenance work and obtaining customer feedback.
• Formulating action plans for all ongoing customer issues until a resolution is achieved.

Property Management

• Keeping scheme information details for your patch up to date with key information and ongoing issues for utilisation by the team to ensure continuity of service during periods of leave.
• Seek appropriate support from surveyors and specialist contractors where necessary to diagnose and resolve complex repair issues.
• Deal with ASB issues as and when they arise and in line with the policy.
• Carry out regular scheduled internal and external inspections and complete and file inspection reports for future reference.
• Work with the management team to formulate a long term plan for the buildings you manage.
• Arrange lock changes and ensure a management set of keys is retained and registered in the key management system.
• Ensure communal areas and neighbourhoods are clean, safe and well maintained by working with the contractors, caretakers or cleaners as required. You will be asked to manage contractors, cleaners, caretakers and landscape contractors as part of your role. Lettings
• Taking payments, rent, move in monies and fees, checking all deposits are registered.
• Managing the lettings and offer process from end to end, including arranging and attending viewings and checking in appointments with customers and agents; handling multiple offers and confirming offer details to customers; conducting market research to identify local trends and market rents and taking action on all feedback after viewing to ensure required improvements are made.
• Setting up new tenancies and sending them all relevant information.
• Ensure property is let in a good condition (i.e. that it is clean and there are no outstanding repairs).
• Qualify applicants by ensuring customer conforms with right to rent requirements (checking ID in person and taking photographic proof), passing the proof to the Tenancy and Renewals Officer and requesting they start the reference checks.
• Dealing with tenancy surrenders and vacating customers. To include ensuring outstanding monies are collected and updating status on IT system and then passing on to relevant parties.

New Schemes

• Attend user tours to familiarize yourself with any new development to be under your management.
• Liaise with Marketing team to keep up to date with developments on your new scheme and changes to practical completion dates, also setting rent levels.
• Attend handover (receiving keys) ensuring check list of items demonstrated is signed off and cosmetic issues are identified and documented.
• Manage defects process, reporting and recording all defects cases to ensure a satisfactory outcome of us and their customers.
• Creating a specification for void works, establishing costs and timescales for works.

Health & Safety

• Maintain 100% compliance for gas, electric, asbestos, FRAs, personal safety device usage, legionella testing.
• Report near misses and incidents in line with Our client H&S procedures.
• Serve notices and arrange for removal of goods in line with communal storage policy.
• Ensure all voids are H&S compliant (i.e. ensure valid gas certificate, electrical safety cert, EPCs, smoke alarms).

Budget Management

• Effectively manage and be accountable for the expenditure for all properties within your portfolio including the repairs budget for your schemes and flagging potential high spends/overspends to management.
• Recharge customers for repairs as and when necessary.
• Receipting all completed works to ensure contractors are paid swiftly on receipt of invoice.

General

• Act at all times in line with the Company Values, integrating these in to all work practices.
• Updating team with surrender, voids and under offer information.
• Ensure good inter-team working relationships and strong communication with both internal and external customers at all times to ensure Our client delivers the best possible service.
• At all times follow the financial regulations, policies and procedures.
• Understand the importance of taking care of one’s own health and safety and that of others; following the guidance outlined in the Our client Safety Management System.
• Maintain accurate computerised and manual records.
• Produce accurate information and reports for weekly/ monthly meetings.
• Participate in team, departmental and corporate project and planning processes as required.
• To observe the highest possible standards in relation to customer confidentiality and in compliance with Data Protection legislation.
• To act as an ambassador for our clients brand, in your conduct during working hours and in all contact with customers and third parties connected with the business.
• To undertake any other duties as are reasonably requested from time to time.
• This is not an exhaustive list of the duties that may be required of the post holder. Duties may be changed, after discussion, to suit the operational requirements of our client.

Knowledge, Skills And Experience

Essential

• Property Management experience within a Customer-focused environment.
• Required authority, skill and support to creatively address customer needs across the portfolio.
• Actively embrace and work within the Company Values.
• Able to show an understanding of and commitment to good customer care.
• Able to show an understanding of and commitment to property services and managing landlord and customer relationships.
• Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents
• Strong attention to detail
• Ability to work in a varied and demanding role with appropriate supervision.
• Ability to work to strict deadlines and be organised and efficient
• Demonstrable experience and ability to use ICT packages i.e. Microsoft Word and Excel.
• Self-motivated, with high energy and enthusiasm
• Pragmatic, creative approach to problem solving, with emphasis on fast and practical solutions.
• Demonstrable experience of taking responsibility for own actions and development opportunities, maintaining high levels of integrity.
• Commitment to equality, diversity, and mutual respect; accepting differences and treating everyone fairly.

For further information please contact Martha Kiernan –

martha.kiernan@lloydmay.com

020 3947 3257

Company: Deverell Smith

Salary: £65,000 £75,000 + Benefits

Job Title: General Manager

Deverell Smith are currently recruiting an experienced and highly motivated General Manager for an established, well-respected and rapidly expanding Build to Rent operator. This PRS company operates across multiple locations in the UK and has been retained as the BTR management partner for one of the largest developer of co-living residences in the UK.

This hugely successful operator offers a fantastic culture to work within with opportunities for training and career advancement, as well as numerous benefits such as:

• Additional day off for your birthday
• Pension scheme
• Discounted flexible benefits scheme such as car parking or gym membership
• Complimentary reflexology treatments
• Company away days and summer BBQs

This fantastic organisation now require a strong and tactical General Manager to lead the team of an exciting brand new development in London. The General Manager will be solely responsible for delivering all aspects of the letting and management of the development, including the delivery of exceptionally high-quality customer service, to oversee the Resident Services, Facilities Management and all 3rd party suppliers, including contractors and marketing providers working on/in the building or the development in relation to:

• Property & Block Management
• Health & Safety
• People Management
• Compliance Management
• Letting up & Stabilisation
• Marketing and Advertising

The ideal candidate’s key responsibilities will include ownership of…

Customer experience

Community

Customer and Client Costs

Financial

Recruiting

Operations

Legal and Regulatory Compliance

Experience and Qualifications required for this role:

• IRPM foundation level (or willingness to work towards).
• Health and Safety qualification – desirable.
• ARLA Qualification – desirable.

Personal Requirements:

• Strong communication, influencing and relationship skills with the ability to work with colleagues at all levels within the organisation.
• First class skills in delivering and sustaining high quality customer service, including negotiation skills and dealing with difficult situations.
• Ability to work proactively and to use initiative in a highly competitive and dynamic environment
• Excellent time management / prioritisation and organisational skills
• High levels of energy, drive, enthusiasm and passion for developing themselves and supporting their team

For the right person, they will offer a salary of between £65,000 and £75,000.

Location: London

Salary: £65,000 £75,000 + Benefits

Working Hours: 8:30am to 5:00pm (40 Hours per week)

If you are keen on joining this exciting, forward thinking company and taking the next step in your career, then please speak to Emma Timothy at Deverell Smith today!

Company: Lloyd May

Salary: £40,000 + bonus

Job Title: General Manager

General Manager

£40,000 + bonus

EAST LONDON

Responsibilities of the Role

Leading and overseeing an on site lettings and management team to ensure the successful delivery of services to the residents and the client.

To ensure a high level of customer service is provided to residents at all times, all statutory H&S and legal lettings requirements are met and engage with residents to create a sense of community within the building and to be fully conversant with all aspects of this building.

Customer Service

• Provide first class customer service to residents.
• Ensuring all enquires and repairing issues are dealt with in line with agreed service levels.
• Forging productive relationships with key service partners and seeking economies of scale for the efficient running of the building.
• Organising and running tenant services via third parties and in house.
• Creating a community feel through communication, events and innovations.

Tenancy Management

• Oversee renewal and new let processes.
• Check files and sign off on new tenancies on a regular basis.
• Ensure tenancy documents are served in line with legislation.
• Oversee arrears management.
• Agree steps with Lettings Manager to ensure non-paying tenancies are brought to an end promptly and with as little cost to the client as possible.
• Oversee deposit releases including claims.
• Ensure formal authority is given to Lettings Administrator to release.

Building and Apartment Management

• To oversee the property management function, dealing with all maintenance and repairing issues.
• Instructing works where required in line with level of authority and budget restrictions.
• Carrying out regular inspections of communal areas and apartments.
• Responsible for Health and Safety compliance coordination utilising systems; liaising with the FM team as required.
• Dealing with litigation and insurance claims as required.
• Managing the various contractors and relationships with contractors appointed to provide services to the apartments and building.
• Being the first point of contact for commercial tenants within the development.
• Liaising with commercial property manager with regards to issues and works required.
• Overall responsibility for management of development car park, including contractor instructed to monitor.

Team Management

• Line manager responsibilities for the onsite team.
• Conducting performance appraisals.
• Maintaining the motivation and engagement of the onsite team.
• Ensuring clear lines of communication.
• Overseeing delegated tasks to ensure correct completion.
• Encouragement of team mentality.

Asset Performance Management

• Providing regular asset performance reports and attending regular meetings with line manager/client.
• Monthly tracking of all expenditure including maintenance of PO register.
• Liaise with accounts department regarding month-end reports and accruals.
• Managing the building expenditure budget and ensuring value for money from suppliers, maximising the net operating income.
• Establishing and delivering additional income streams where appropriate.

The above is not an exhaustive list of duties and the individual will be expected to perform different tasks as necessitated by the evolution of the role within the building.

Personal Attributes

• Strong customer service ethic / background.
• Positive, can do attitude.
• Common sense approach.
• Strong leadership skills.
• Ability to think on their feet and make considered decisions.
• Outgoing, warm and friendly personality.
• Organised, meticulous, tenacious, resilient.
• Excellent written and spoken etiquette.
• IT literate.
• Strong financial management skills.

Previous Experience

• Experience of managing a small team essential.
• Experience in a customer facing role essential.
• Experience with lettings essential.
• Experience of managing a residential building preferred.
• ARLA would be advantageous.

For further information please contact Martha –

martha.kiernan@lloydmay.com

020 3947 3257

Company: Deverell Smith

Salary: £50-60,000

Job Title: Head of Build to Rent

We are working with a rapidly expanding national property developer and consultancy firm based in Manchester to recruit a Head of Build to Rent to manage and motivate the team and a large portfolio of properties across the country.

This role is working within a multi-faceted property company that provides residential services alongside high-yielding investment opportunities. The company provides homes for first-time buyers, young professionals and families alike. The dedicated client care team also provides quality aftercare, supporting the customer throughout every step of the purchase and move process.

The role is brand new so the right candidate will need to have the confidence and experience to make it their own, someone who has had solid experience in the build to rent sector and estate management sectors and who has successfully managed a team and clients previously. You will be responsible for all aspects of the asset management service, from planned maintenance scheduling, overseeing the financial performance of each property in the portfolio, to monthly investor reporting.

Some duties of the role will include:

• Setting up procedures and systems
• Ensuring all Health & Safety obligations are met
• Ensuring management is delivered within budget and on time
• Actively manage the rent payment and collection strategy
• Ensuring operating expenses are within budget
• Provide property report data to investors/clients
• Ensure property maintenance & repairs are completed satisfactorily and within time parameters
• Ensure planned maintenance has been carried out as scheduled and within budget
• Organise staff hiring and training as required
• Oversee management of any complaints, and ensure they are rectified
• Assisting with the developing and growing the brand. This will involve being a brand ambassador with investors, helping with new business pitches, and evaluating new opportunities.

This role would be suited to someone with Regional/ Multi Site experience within the Build to Rent or Estate Management sectors.

nick.hammond@deverellsmith.com / 0207 291 0917

Company: Property Recruitment Company

Salary: £45,000-£60,000

Job Title: Leasing Manager - London

Company: Lloyd May

Salary: £30k basic + commission

Job Title: Lettings and Renewals Manager

Job Title: Lettings and Renewals Manager
Location: Leeds
Salary: £30k basic + commission

Purpose of the role
To coordinate and manage the lettings and renewals function for a building of 183 residential flats, all let on the open market. To work with the Building and Tenancy Manager to ensure a high level of customer service is provided to residents at all times.
Main Duties
Customer Service
• Provide first class customer service to residents
• Dealing with all matters in line with service level agreement
• Forging productive relationships with key service partners
• Organising and coordinating tenant services
• In conjunction with the Building and Tenancy Manager, delivering up to date resident communication via social media channels and running resident events
Marketing and Letting
• Carrying out regular rent analysis of the local market
• Ensuring good presentation of available apartments at all times
• Co-ordinating the online marketing of available apartments
• Seeking and building corporate relationships to generate lettings enquiries
• Meeting prospective tenants, conducting viewings and negotiating rental offers
• Completing applicant vetting requirements
• Completing new let paperwork in line with strict procedures
Tenancy Management
• Meet and greet with all new tenants; providing Welcome Packs and move in information
• Completing check in and check out reports; determining deposit returns
• Negotiating and completing tenancy renewals
• Assisting the credit control team to ensure the timely payment of rents
• Assisting the Building and Tenancy Manager as required to ensure the smooth running of the building
Asset Performance Management
• Providing regular asset performance reports and attending monthly meetings with line manager
• Achieving income targets through driving rents and minimising voids
• Driving additional income streams
The above is not an exhaustive list of duties and the individual will be expected to perform different tasks as necessitated by the evolution of the role within the building.
Personal Attributes
• Strong customer service ethic
• Positive, can do attitude
• Common sense approach
• Outgoing, warm and friendly personality
• Organised, meticulous, tenacious
• Excellent written and spoken etiquette
• IT literate
Previous Experience
• Relevant experience within a lettings environment essential
• Good understanding and knowledge of lettings best practice essential
• ARLA qualified preferred but not essential
For further information please contact Martha Kiernan –
martha.kiernan@lloydmay.com
020 3947 3257

Company: UKAA

Salary: Up to £50,000 OTE

Job Title: Membership Manager

The UKAA is the membership organisation for everyone in the Build To Rent sector. Our members are creating the rental communities of today and tomorrow – together we are shaping the future of Build To Rent.

Our vision is to make Build To Rent a lifestyle of choice for our customers by:

• Spreading the message about the benefits of Build To Rent;

• Communicating how Build To Rent can help address the UK’s housing crisis;

• Developing best practice amongst our members, raising standards and focusing on our customers;

• Enabling our members to learn from each other and from 40 years of experience from the USA;

• Creating the authoritative source for information on Build To Rent in the UK.

We now need an ambitious membership manager to recruit and retain members and sponsors to enable us, and our members to achieve our vision. You will be the face and voice of the UKAA to our members and sponsors, ensuring that we understand and deliver what they want, helping them and us to shape the future.

The sector is growing fast, and is forecast to grow even faster in the future; we know there is a huge demand for what we offer and this role is an opportunity to really make a difference. Your achievements will be determined by your energy, capability and ambition.

We think that the key skills and experience you will need include:

• A proven track record in sales, based around creating strong enduring relationships you’re your customers;
• An absolute customer focus and commitment to delivering great service;
• A hunger to constantly grow – insistence on developing new ways of working with our members and improving how we operate;
• The ability to communicate effectively, to articulate a vision of the future and demonstrate the benefits of our products and services;
• Ideally, you will have relevant-experience of the property sector.

We’re a small friendly hard-working team so we’re looking for someone who will pitch in and do whatever needs to be done. You should have the gravitas to step in for the CEO when needed but also be looking to enjoy what will be a really exciting next few years. You must be a self-starter and be prepared to find out and demand whatever you need to keep our customers, our members and sponsors happy and deliver our targets.

Base salary up to £50k OTE. Some benefits, but we’re a small, new business so the biggest benefit we can offer is flexibility about how you choose to work.

To apply send us your CV and a covering letter (no more than 2 pages) showing how you can meet our ambitions.

Company: Deverell Smith

Salary: £40.000-45,000 PA

Job Title: Property Manager - BTR

PROPERTY MANAGER (BUILD TO RENT) - £40.000-45,000 PA

Deverell Smith are working on behalf of a leading build to rent operator and lifestyle company. We are searching for a confident and hardworking property manager to lead the operations of their flagship scheme in central London.

Responsibilities include:

• Conduct monthly market surveys and have a thorough understanding of competition and current market conditions
• Hold “open houses” and undertake external business development activities
• Ensure the marketing & leasing strategy are followed
• Recommend rental rates to Head of Operations for available units and lease renewals
• Actively promote various referral programs
• Conduct viewings to prospective residents
• Monitor performance of lettings agents and ensure they represent our brand and the product efficiently & effectively
• Support the Head of Operations in creating and communicating targets for lettings activities, act as role model and maintain energy and commitment within the team to achieve success
• Ensure the product is always shown the best possible way and all team members are true ambassadors of the brand
• Communicate effectively and courteously, whether face to face, via telephone or in writing, with Residents and colleagues, clearly understanding and responding to their needs
• Inspire and motivate the team to engage and commit to overall business plan and company’s vision and values
• Comply with regular fire safety and health and safety standards

Required

• At least 5 year experience in residential property management or related business (hotels, student accommodations, etc)
• Proven track records of assisting in the management if profit and loss accounts
• Proven track records in delivering strong results against sales targets
• Excellent customer service skills
• Demonstrable experience of effective communication both orally and in writing
• Intermediate skills in the use of business operating systems including Microsoft Office
• Ability to work weekends and public holidays

Desirable

• Experience in opening and launching new properties/hotels/business locations
• Experience of working in the private residential sector
• ARLA member

If interested please apply and Nick Hammond will be in touch.

Nick Hammond
Senior Consultant – Build to Rent
D: 020 7291 0917   M: 07393 198 008

nick.hammond@deverellsmith.com

Company: Deverell Smith

Salary: £35000-40,000

Job Title: Resident Manager

RESIDENT MANAGER – BUILD TO RENT £35000-40,000

Deverell Smith are working with a wholly-owned rental lifestyle business, the lead brand spearheading the £3bn regeneration of Wembley Park (the 85 acres around the National Stadium). By 2024, there will be 5,000 new rental apartment homes in what will be the largest single Build to Rent scheme in the UK. 

We are looking for a Resident Manager who is responsible for ensuring the smooth operation of the buildings ensuring an optimal customer experience from move-in, all the way through to move-out.  This will involve managing the resolution of all reported defects, management of the customer facing operational team members and ensuring that all team members live by the core values to deliver a consistent first-class customer service and embrace opportunities to stand out from the competition.

General Accountabilities  

• To be passionate about contributing to an environment where teamwork is built on core values of Trust, Integrity, People skills and Individuality. To operate with openness and transparency and demonstrate respect for fellow colleagues in the workplace at all times;
• At all times deliver a consistent first class customer service and strive with passion to become famous for service utilising the NPS platform to drive positive customer experiences, always seeking opportunities to stand out from the competition and ensuring all customers feel cared for, valued and respected;
• Undertake additional relevant duties which fall under the general scope of the role, as directed by your Manager, raising any issues with capacity so they can be properly managed;
• Participate in the full year and half year Performance Development Review process as reviewer and reviewee, meeting the standards and timescales required by the Company;
• At all times ensure that your understanding and skill level regarding the Company’s IT systems are up to date, as applicable to your role. Undertake IT training as required to ensure full and proper use of the available technology;
• Work within the Company’s policies and procedures, governance framework and standards, as detailed on the Company’s intranet;
• Remain knowledgeable about Group activities, benefiting from all forms of internal communication provided and acting as a positive ambassador for the Company at all times;
• Use materials and resources effectively and efficiently to minimise waste and consider the impact of potential actions on the environment before taking business decisions.

This role would suit someone who has previously managed a BTR scheme, or other residential asset classes such as student accommodation, co living or serviced apartments, etc.

Please apply and Nick Hammond will be in touch.

Nick Hammond
Senior Consultant – Build to Rent
D: 020 7291 0917   M: 07393 198 008

nick.hammond@deverellsmith.com

Company: Property Recruitment Company

Salary: £35,000 - £45,000

Job Title: Resident Manager BTR/PRS

Property Recruitment Company have a client who is looking for an experienced Resident Manager who has a keen eye for providing first class customer service.

Client Aim:

• To become a leading provider within the Build to Rent sector
• Create a community within there developments unlike any other within the sector.
• Leading provider in customer service
• Provide a work environment where all staff member's can work to there maximum potential.

Job Purpose:

• Responsible for ensuring the smooth operation of the buildings providing an optimal customer service experience from minute one.
• Manage and report on any defects and resolve these as quickly as possible
• Management of the customer facing team and ensuring all company practices are upheld to the highest degree.

Main Responsibilities:

• Ensure work orders and defects are dealt with in a timely fashion in line with targets.
• Training of front of house staff to ensure they are up to speed with all processes required to provide a top level of customer service
• Work closely with external contractors to ensure pre flat snagging checks are complete prior to tenant occupancy.
• Coordinate furniture supplier move ins and inspect and sign off once checked for quality and quantity satisfaction – Inventory checks
• Arrange all move out's and ensure the apartments are clean and ready to be pre let in line with target turnaround times.
• Assist with set up and operation of social events and activities with customers, network with customers at every opportunity to drive customer retention
• Report weekly & monthly into the General manager and Head of Operations on market trends and updates on resolution rates, flat turnarounds & ad-hoc reports.
• Ensure that upkeep, maintenance and cleanliness of communal parts is to standard and managing works where required - regular walk-abouts of communal areas
• Attends company Health & Safety committee meetings as required by General Manager and Head of PRS Operations
• Ensure all Ast's sent out are correct and in line with company procedures allowing time for any amendments which may need to be made

Knowledge & Skills:

• ARLA / AIRPM qualifications or similar – desirable but not essential
• IT literate with CRM software and Excel experience
• Excellent communication and people skills
• Excellent people management and staff training experience
• Experience in customer facing roles essential, ideally from hotel, retail, student accommodation or residential sectors.

Company: Lloyd May

Salary: £26,750 - £31,000 + Annual Bonus

Job Title: Resident Services Manager - Birmingham

Purpose of the role:  

Responsible for the customer services of their flagship development in Birmingham. Ensuring that all the resident services are carried out to a high standard and are delivered timely, accurately and in a cost effective manner. To act as the face of the development with residents and visitors, enhancing the overall customer experience.

Responsibilities:

Organising residents events and managing budget spend

• Organise and manage monthly resident events to encourage resident engagement whilst keeping costs to a min.
• Building relationships with local retailers and restaurateurs to agree special offers for their
• Keep residents portal fresh with up to date content including all services and offerings.

Marketing & Advertising

• Work with the general manager and marketing team to coordinate overall marketing strategy for the scheme.
• Know competitors and be able to leverage the product and people as a differentiation in the marketplace.
• Proficiently articulate the value proposition of the property.
• Deliver a positive and consistent personal experience with all customers and visitors.
• Monitor all advertising and daily update availability on the management system.
• Update property Facebook page three times per week.

Understand current market

• Shop all competition at least once a month.
• Review monthly market surveys and be knowledgeable of content.
• Complete weekly competitive survey.

Ensure appearance of property meets required standards

• Complete daily checklist.
• Report all property deficiencies to the appropriate manager.
• Respond to, follow up and close work order requests when applicable.
• Ensure lease paperwork is accurate.
• Administrative duties as assigned.

Generate new lets

• Daily management of 100% of leads into internal management system.
• Conduct 3 follow ups per lead.
• Follow up with a phone call to every prospective resident within 24 hours of a property tour. Additional follow up via e-mail to take place within 48 hours.

Arranging Tenancies:

• Check ins - Ensuring legal documentation is accurate.
• Ensuring that repairs are completed within a reasonable timescale.
• Providing exceptional service to the residents, including providing informed and accurate advice in order to ensure that resident retention rates remain high.
• Registering the residents deposit in a secure deposit scheme.
• Drafting AST’s and tenancy documents.
• Preparing handover packs & tenants guides.
• Providing an introduction to the building and tour of the facilities available.
• Quarterly internal inspections of the apartments are required, creating a findings report and when there is a maintenance issue or anything that requires attention and actioning this promptly.
• Conduct pre-tenancy inspections to ensure that the property is immaculate prior to move in.
• Arranging EPC, inventories, furniture installation and removal.

Managing Maintenance:

• Liaising with the maintenance team and third party companies to arrange for repairs to be completed to a professional standard in a timely manner, following procedures to ensure that service standards are consistent.

Arrears:

• Proactively demand and collect rent arrears, chasing unpaid rents at least twice a week and providing regular updates to the client account manager.
• Serving required legal notices at the correct time to ensure landlord can regain possession accordingly.
• Instruct solicitors on behalf of the client, in the event that legal action is required.
• Attend court on behalf of the client where possession and rent arrears proceedings are brought.
• Charging late payment fees as soon as they become due to encourage residents to pay on time in future.

Renewals:

• Running reports 8 weeks prior to end of tenancy and liaising with residents accordingly to agree renewals. Negotiate rental increases in line with market rent.
• Prepare memorandums to formalise any lease extensions, ensuring residents sign and return renewal documentation in timely manner and make payment of fees accordingly.

Check Outs:

• Arranging check out appointment and liaising with the residents regarding deductions where required.
• Arranging for deposits to be released in a timely manner – in line with legislation and company procedure.
• Releasing deposits.

Personal Profile

Qualifications required:

• ARLA qualification (or working towards).
• First Aid
• Health & Safety

Experience required:

• Strong customer service, including negotiation skills and dealing with difficult situations.
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems, (training on in house systems will be provided).

Attitude/approach         

• Proactive, positive and can do.
• Enthusiastic and passionate about customer service.
• Professional and credible.
• Results driven.

For further information please contact Martha –

martha.kiernan@lloydmay.com

020 3947 3257

Company: Houzen

Salary: £15,000 - £30,000

Job Title: Sales Champions / Sales Leader

A unique opportunity arises, and you might be the one we seek!
As our business reaches new peaks, we are looking to bring on board a talented person that has the potential to become a sales champion – who will be focusing on building and maintaining client relationships.

Company snapshot:
Houzen is a first of its kind global property exchange for residential real estate. Its structure allows it to be one of the fastest lettings/sales engines on the market, finding tenants in 5 days and buyers in 50 days. In just 1.5 years since launch, Houzen has grown 5-6X in revenue, and 10x in pipeline.

The immediate mission is to install a scalable sales cycle, increase revenue pockets, place a strong management team which will help us expand to rest of the tier 2 UK cities and also expand to France, Germany and across the Asian continent.

‘Creativity, ambition and relentlessness are key’ - Our ideal candidate
We want team players who think out of the box, set very high standards for themselves and will put their heart and soul into building an amazing company. If the idea of disrupting an entire industry while working with driven, fun and smart people appeals to you, drop us a line. This is an opportunity where you will come to build the future of the property rental space, so come join us to find your perfect blend of fierce and calm!

A (true) sales champion!
That loves a challenge
With a can do attitude
Excellent interpersonal skills and are confident explaining new ideas and opportunities
Preferably worked in high growth start-up environments before
Self driven, open to all kinds of challenges and get things done
Excited by a mission to completely change an industry

Ideal experience: 1-2 years in sales role (entry/mid level as Sales Associate) / 3-5 years (Sales Leader role)
You'll be working closely with our Sr Sales Leader, Rob - and he'll pass you all the knowledge you might need, and answer all your questions. Think market studies, case study practices etc. What we need is your passion and drive - and the rest will come with time!

Compensation
BASE Salary: £15,000 - £30,000
UNCAPPED BONUS/Revenue Share (Take home up to 10-25% of all revenues generated)

Submit your CV and cover letter now!