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Covid-19 CEO’s Update: 21st May 2020 – The opportunity before us

Welcome to my mid-May blog amid an industry that seems to be opening up again – my daughter went back to her Mayfair agency office this week (and as a parent I must admit to mixed feelings about her travelling on public transport) and there has been lots of talk about risk assessments and re-opening …

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Covid-19 CEO’s Update: 1st May 2020 – Looking to the future

Its Mayday – I had forgotten the date until I came to write this blog and I could say that like Proust I was immediately taken to my childhood and to ceremonies involving flowers and friends named after a cake. But it would not be true and all I remember this afternoon is that this …

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The World Has Changed

COVID-19 is a generational event that will impact the way people live, work and behave long after the pandemic has been controlled and a vaccine produced. So what does that actually mean and what will the impact be on the Build to Rent (BTR) sector? It seems there is no shortage of views on this …

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The Impact Of Illegal Drug Activity In A Build-To-Rent Community

When illegal drug activity in the private rented sector is discussed, we are automatically drawn to images of old terraced houses with lofts or basements converted into Cannabis farms or deprived areas with boarded up property. We do not usually picture new, clean, well presented apartments in high-end developments. A Build-to-Rent apartment complex with an …

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Covid-19 – CEO’s Update 24th April 2020: The value of a trade association part 2

Another week, another blog about value written on a Friday afternoon when the sun is shining, and I should be outside practising social distancing and getting my exercise. Even more so this week when my birthday, (same day as the Queen but 29 years younger) provided another reason to eat and drink too much; I …

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Covid 19 – CEO’s Update Saturday 18th April 2020: The value of a trade association part 1

Wow – do you remember Easter? It just seemed to come and go without any change in the days. Zoom still seemed to be everywhere – from a virtual Easter Egg hunt (sadly no eggs for me) to almost 100 UKAA members joining a webinar on Good Friday. Anyway, I used the break to think …

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Covid 19 – CEO’s Update: Friday 3rd April

Another week and staying at home, apart from my 15-minute lunchtime walk is starting to seem normal (Sadly as is running out of energy at 4pm and being told to put my phone away and rest for an hour).   The week has just flown by and its actually been full of good things being done …

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Covid 19 – CEO’s Update

So there I was hoping for some peace and quiet when I came out of hospital two weeks ago; but that was a different world and here I am self-isolating in my bedroom typing this blog so that you and I can remember all  the things that the UKAA has been doing this week.   Where …

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2019 Build to Rent round-up – Manor Interiors

With the private rental sector set to grow to 22 percent by 2023, let’s look at the growth achieved in the Build to Rent (BTR) market in 2019. The British Property Federation (BPF) reported a total of 152,071 BTR properties in the UK at the end of 2019. This figure includes BTR homes that are …

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UKAA News Buzz

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The BTRs – Who doesn’t like to be appreciated?

When you go the extra mile for somebody – may that be a customer, family member, friend, a neighbour, or even a stranger on the street – how good does it feel to receive a heartfelt “Thank you”? Or to hear a genuine “Well done, great work”?  “I appreciate your help”? The list could go …

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Home Made – a game changer for BTR lease up

  A VC backed prop-tech company specialising in Build to Rent (BTR) lease up, Home Made have grown to become the largest hybrid lettings company in London, working with thousands of private landlords and some of the largest property owner-operators. A non-agency solution, Home Made are singularly focused on helping London’s BTR operators & investors …

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Airbnb: What’s your plan to reduce the Community Impact? By Deborah Brown

      Last month, London Councils, a cross-party group representing all 32 London Boroughs and the City of London Corporation, reported they had found 1 in 50 London homes to be listed on online short-term letting platforms such as Airbnb in December 2019, which equated to 73,549 homes. Some European cities have implemented mandatory …

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A new era of transparent renting is here

  The property industry has never been particularly known for transparency, but in today’s technology-laden world there is no need for this to continue.   This is especially true for renting, where little progress has been made over the last few decades in improving the relationship between tenants and landlords.   But new tools and …

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Movebubble’s Big Platform Update!

Having already changed and improved the renting experience for modern renters, Movebubble is changing again – introducing a platform overhaul that stands to impress both their renters and partners alike. Movebubble began life as an idea in the heads of three frustrated renters, who quickly realised that the renting experience shouldn’t and didn’t have to …

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You may have sage cladding but still be bighted by the EWS1 form

Grenfell is now affecting buildings without combustible cladding.  Despite Ringley and many Managing Agents getting pieces of buildings removed and tested for free when the BRE were offering this service, buildings without combustible cladding are also now imprisoning owners, normal people like you and I, hard working people who bought their home through a mortgage. …

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Locks and beyond – designing for the next generation of connected buildings

2020 will see a raft of product developments, from revisions of existing lock sets to ground-breaking changes in functionality, which will alter perceptions about how we think of fire safety in multi-occupancy buildings. Entirely new product areas have been developed, allowing TLJ to compete in markets for which we have not previously been known. Whilst …

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Traka – Key Management Solutions

Traka debuts at UKAA Expo with a dedicated high-capacity key management solution for property management   Traka is launching a new electronic High-Capacity (HC) cabinet range at the UK Apartment Association (UKAA) Expo, designed to offer property management companies better security, management and visibility of critical keys.   Visitors to the dedicated residential sector event, …

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What’s your Problem? By Walker Morris

Mental and physical wellbeing is influenced by how we are treated by the people around us and the environment we are exposed to. Fundamentally, we are [usually] all on the same page where distress is concerned. We do not enjoy life fraught with people (or occurrences) causing us distress. What distresses you however, will differ …

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HomeViews proves that BTR is providing a higher rated experience for tenants

  Click here to purchase a copy   HomeViews have launched their 2020 National Build to Rent Report based on the insights and ratings of over 5,000 tenants in the UK, of which 1,500 live within Build to Rent developments. This is a more detailed analysis building on their Headline Summary presented last Autumn. “For …

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Winners of our Best BTR Image – Get Living

The UKAA ran a competition looking for the ‘Best BTR Image’ to feature in this years’ UKAA Annual Conference A Life in a Day: Build To Rent from Idea to Stabilisation.  Many thanks to all our members who sent in spectacular BTR images, it was sincerely inspirational to see what our members are accomplishing out …

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What tenants really, really want when it comes to Property Reporting

    What drives your decision when deciding who carries out each task? Is it based solely on costs? And how much do you take tenant preference into account? As competition to attract the best tenants increases and more companies claim to be tenant-centric; how does this credo manifest itself in practical day-to-day decision making? …

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Planning for Built to Rent: policy guidelines and implementation

Introduction The UK government published its Planning Practice Guidance (PPG) for ‘Build to Rent’ (BTR) in September of 2018. It was a landmark moment for the sector as it acknowledged the potential of BTR to make a positive contribution to the UK housing supply and to placemaking; as well as the need for a bespoke …

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ROOMSPACE Serviced Apartments – Not your typical tenant

Roomspace is the longest established corporate housing (¹) brand in the UK, founded in 1995 by Charlie McCrow. Roomspace currently provides more than 450 high quality, fully furnished serviced apartments for corporate or extended business stays, relocation and project work. Roomspace prides itself on being able to offer their clients a full in-house experience, including …

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Zoopla Reveals Renters Want Parking & Pets – PRESS RELEASE

7th March 2019   ZOOPLA REVEALS RENTERS WANT PARKING & PETS   Parking sits firmly at the top of requirements for renters Pet-friendly rentals are growing in popularity, with the search term ‘pets’ ranking as the third most popular across Great Britain Londoners desire plush amenities as build to rent schemes offer above and beyond …

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HomeViews’ report proves Build to Rent is revolutionising the rental experience

Last month, the HomeViews team joined us at the UKAA Innovation Show, to showcase initial findings from the company’s first whitepaper on how Build to Rent is transforming the rental experience. We invited them to summarise their report for us here…. The study Last year, in an industry first, HomeViews invited residents of London developments …

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UKAA New Buzz – Review of Week 3

Members News Deposit-Free Renting: Building a Brighter Future for Generation Rent FlatFair offer their view on deposit-free renting. Read more >>   Get Living In Salford Get Living is to manage over 800 rental homes at Middlewood Locks in Salford. Read more >>   Atlas Residential & Europa Capital acquire Manchester resi tower Read more >> …

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UKAA New Buzz – Review of Week 2

Top BTR Stories  BPF Build to Rent Map The BPF and Savills have just released the Q4 update showing continued growth in the sector, total units up 22% year on year but the balance of development shifting back towards London from the regions in the last quarter Read more >> Date for tenancy fees ban confirmed   …

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How To Utilise Digital To Reduce Tenancy Voids

There are a number of under utilised digital opportunities when it comes to bringing new tenants into a scheme, or effectively managing them. “Studies show that people who know one other person in a building are 75% more likely to renew their tenancy. For people who know two other people, this rises to 90%.” – Tom Klingholz, Chapman Taylor …

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How technology can help you manage your built-to-rent investments

Research carried out by the British Property Federation (BPF) has found that the number of build-to-rent homes completed in Q4 of 2018 increased by 29% from 2017 in the same period. In total, there are now 139,508 build-to-rent homes complete, under construction and in planning across the UK. Build-to-rent offers great opportunities for property investors, …

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From Mainframes to Mobiles: Digital Access is Essential to Product Design

When the computer was first conceived, it was a mammoth machine used primarily by Government agencies and Universities. It would take up an entire room and you usually had one such machine for an entire campus. As technology evolved, and with the invention of the PC, computers were moved into offices and homes around the …

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Deposit-Free Renting: Building a Brighter Future for Generation Rent

With news that UK rents are predicted to rise 11.4% by 2023, it’s no wonder private tenants might be feeling a little ill at ease. While the thriving BTR sector is providing new homes for renters all over the UK, many are struggling to get their foot in the door because of high deposit costs …

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ideal flatmate join The UKAA

It is an incredibly exciting time for the build-to-rent (BTR) sector with the number of developments now growing at an exponential rate. Although last year saw a slight uptick in the number of first time buyers getting onto the housing ladder, the trend for professionals in the UK is still seeing a major shift towards …

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UKAA New Buzz – Review of Week 1

Top BTR Stories    Unissu James Dearsley and Eddie Holmes launched Unissu which claims to be “the largest and most accurate directory of PropTech businesses in the world”. Given how crucial PropTech is to the success of the BTR sector, anything which raises levels of knowledge has to be a good thing – looks very …

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UKAA Review of the Year – 2018

2018 has been a tremendous year for the development of the UKAA, mirroring the continued growth of the Build To Rent Sector.   Over the last 12 months, the sector has grown by more than 25% in terms of unit numbers, has been recognised as an official part of the planning landscape and emerging BTR …

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Design at the Forefront of UK’s Leading Residential Market

A new residential design paradigm The housing crisis in the UK has been at the forefront of the political and financial landscape since the findings of the Barker Review in 2006 shone a spotlight on the overwhelming housing supply shortage. The search for solutions remains a National priority as the attempts to meet housing needs …

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Software can ease pain of end-of-tenancy process

      Inventory Hive aims to bridge the gap between tenants and BTR providers through better engagement Build-to-rent landlords and managers will know the headache that comes with check- out disputes, most commonly disagreements over deposit deductions, which can sap time and create ill-feeling. Inventory Hive aims to make what has long been a …

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Why you should use reviews in your marketing

Last year Trustpilot saw their TrustBox widgets surpass one billion impressions. The value and benefits in openly and honestly displaying reviews on your website is clear. There are a number of studies, data sources and experiences from multiple industries that makes the case for utilising customer voices and reviews within your marketing. Below we have …

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PropRec Recruit BTR Football Team Supporting Cure Leukaemia

The Copa Del Cure Leukaemia is coming to the home of the England team at St George’s Park – and you can be a part of it! Our member PropRec who provide recruitment solutions to the PRS and Build to Rent Sector are supporting Cure Leukaemia who are staging a six-a-side football tournament at the …

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acasa Joins UKAA as Winners: Most Likely to Change the World of Build To Rent 2018

Who are acasa acasa’s purpose is to build foundational technology that runs the home, so the world can live better, together. Developing the future of home management, acasa allows you to seamlessly set-up, switch and purchase utilities and on demand services through a single app. acasa is the stress free way to run your home. …

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Why you should ask your residents for reviews

How often do you get emailed a request for a review after purchasing a product or using a service? It is highly likely that a few days after you stayed in a hotel you will have received an email asking you to post a review. The hotel industry has learnt what many industries have now …

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ALL Fizzy Living Developments Achieved A Rating of Excellence on HomeViews

Earlier this year HomeViews partnered with the Fizzy Living team and invited their tenants to share feedback on what it is really like to #getfizzy. With an average overarching rating of 4.32 stars out of 5 and 95% of tenants recommending Fizzy to friends and family the results are a testament to the experience the …

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What Is The Average Hotel Rating On TripAdvisor? By HomeViews

Customer reviews are now very much a fact of life for any product or service. Marketers actively plan for how they will obtain and use them to support and improve their marketing and sales efforts. However, whilst the benefits maybe clear many businesses and marketers are still wary, if not afraid, of allowing the man …

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How BTR Brands Can Stand Out In A Competitive Marketplace by LOFT

People in the property sector will know the names of main BTR developers, but what about the average tenant? What are they able to say about who’s building their future homes and how are they going to achieve this?   Build-to-Rent is not yet a household term and people don’t know the best developers in …

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Fostering a new Working Culture in the Property Sector by Ricky Poonia, The Blackmore Group

I am very lucky that I can genuinely say that I love my job and I know my colleagues feel the same, but I am all too conscious of the reputation that the property and finance sectors have as employers. In the past year alone, we have witnessed the President’s Club scandal, had the true …

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The Blackmore Group joins the UKAA

The Blackmore Group is one of the UK’s fastest growing real estate investment companies, with offices in Mayfair and Manchester and a vast development pipeline of commercial and high quality homes targeted at the build to rent and build to sell markets. The company has a diverse portfolio which is managed by a team of …

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HomeViews: Residential Review Site Launches in Build To Rent

One of the biggest decisions anyone makes – both financially and emotionally is choosing our home. The mission of www.homeviews.com is to share valuable reviews and insights to support those looking for their new home within a residential development. We have been fortunate this summer to have met with a wide range of people working …

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Flat Findings: Market Distinctions & Opportunities in the UK and US by David Danish, RealPage

Aside from the obvious differences between the Queen’s English and whatever it is that we’re meant to speak over here across the Atlantic, working with owners and operators in the build-to-let sector on both sides of the pond is a continuous learning experience.  Adopting a whole new vocabulary, though, has been only one of the …

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Brand Building for Build To Rent by Saurabh Saxena, Houzen

What is a brand? Over the last year or so, Houzen have had the privilege of working with several prominent BTR operators, all of whom are concerned about their brand. When we ask “what is your brand?”, the answer I hear a lot is “Oh! We are trying to figure it out ourselves”. This article …

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Can build to rent help solve the UK’s loneliness problem?

Loneliness in the UK Our current way of life is leading to increasing issues of loneliness affecting not only older generations but younger too. We believe residential developments designed and built around a rental model can do much to overcome that loneliness. Tracey Crouch has been appointed as the UK’s first minister for loneliness. The move …

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Can build to rent help our ageing population?

The Findings There have been many reports lately addressing the concern of ageism within society. This has flared up after a report published on 8th June 2018 by The Royal Society for Public Health (RSPH), in partnership with the Calouste Gulbenkian Foundation revealed damning negative ageist attitudes across the UK. This was mainly found in Millennials, …

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How can we Improve Customer Service? By Audra Lamoon, Livewire

The experience economy is here to stay…but you have to make the customer/resident experience count financially, as well as physically. At Livewire, we aim to bridge the gap between experience and ROI by crafting tailored learning and performance processes that sustain the brand, your reputation and safeguard the new build to rent landscape. In the …

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Build it and they will come…or will they? By Jonathan Stein, CEO Vaboo

Data:- we all know the importance of data in order to make our businesses more efficient and to produce a solid customer proposition. When developing a building it’s useful to know exactly how many light bulbs we will need or how much communal and amenity space might be necessary, but how do we really know …

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Property Technology Round Table Overview

This month’s roundtable concentrated on Property Technology. A full turnout of over 30 industry representatives met at the fabulous offices of Womble Bond Dickinson with their great views of the Thames and the Tower of London. Our thanks to the team there for their excellent hospitality. A really informative presentation by John Kenny and Michael Robinson of Grainger highlighted the …

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Bad Debt Round Table Overview

Bad debt is a problem we all want to avoid, however in the Private Rented   Sector sector this is a problem many are faced with. It is an important issue to address and combat in the advent of the Build to Rent Sector. The UKAA held a round table on the subject delivered by Mark …

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The UKAA Shortlisted in the Property Wire Awards

We have the pleasure in announcing The UKAA has been shortlisted for the Best Trade Association in the 2018 Property Wire Awards. We have made the shortlist of 3 after contending with many other well deserving candidates in the category. Property Wire provides daily news on residential and commercial real estate from around the world. …

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Glimmers of hope but more political backing needed

In the past fortnight, plans, policies and long-term strategies for the housing industry have been established by Sadiq Khan and Philip Hammond to tackle one of Britain’s biggest challenges over the next 25 years. Due to the vast and complex nature of the UK housing crisis, these political events were highly anticipated by industry observers …

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UKAA End of Year Accounts

To view 2016’s financial position ending 31st December 2016, please download our PDF. Download If you require more comprehensive information, please contact Michael Green on [email protected] or on 020 8387 5496.

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How to challenge the market? Scrap deposits.

How did I know when we’d become a true disruptor? When every industry meeting over the last few weeks has started with ‘Why did you do it?!’. Last month we announced that deposit-free living is now our norm. We no longer take a security deposit from residents who pass referencing or have a guarantor. We’re …

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Countrywide Residential Investments

It’s exciting times here in the office. Having signed a forward purchase agreement on 324 flats in Liverpool and 164 in Manchester two years ago, we are now at the point where these will be handed over for launch in the next few months. The Fund already has four smaller schemes that are operational, but …

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In Operation by Neil Young, Get Living London

Renting thousands of homes is a reputation business and I’ve made no secret of how seriously we take customer service at Get Living London. At points I have felt like a lone voice in the UK PRS.

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PRS / BTR and bikes: friends of foes?

“How the humble bicycle could be the secret ingredient that propels residential schemes to the head of the pack…” It used to be only couriers, students and the occasional bonefide cyclist who took to two wheels to get around on. Now you can barely move for bikes, with commuters, creatives and families all battling for …

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Private Rented Sector – The Explanation

What is the Private Rented Sector? And what are the value added benefits of Build to Rent?

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Anyone for Tennis? – How the UKAA can set the standard for measuring resident satisfaction

Can you imagine the chaos before the All England Lawn Tennis and Croquet Club wrote the rules for playing and scoring the game of tennis in 1877? The UK Apartments Association (UKAA) has the ambitious aim ‘to improve the standards of service that customers (tenants) receive’ in the private rented sector.

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Professionalising the rental sector

By Michael Green, Chief Executive of the UKAA The UKAA aims to become a clear mark of quality INTERNATIONAL and service for the build to rent sector giving brands a badge that customers can easily identify. It is about driving professionalisation through improving levels of service and choice to create a better rental experience for …

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UKAA appoints its Executive Board (Press Release)

At its inaugural board meeting this week, the UK Apartment Association (UKAA), the newly formed membership organisation that focuses on the build to rent sector, appointed its board of directors, including electing Managing Director of Atlas Residential, Jonathon Ivory, as its President.

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International Charter presented to UKAA

The UK Apartment Association (UKAA) has received its official charter marking its foundation as the first trade organisation in the UK focused solely on the rental sector. It was presented with the international charter by the National Apartment Association (NAA) in the United States and becomes the NAA’s first global alliance partner, leading the way …

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UKAA launches training for the Private Rental Sector

Recognising that improving standards of service is the key to professionalising the residential rental sector, the UK Apartment Association (UKAA) has kick-started its ambitious training programme with a focus on customer service. The UKAA is the first membership organisation that brings together all stakeholders of the professional rental market and helps share best practice for …

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