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Why you should use reviews in your marketing

Last year Trustpilot saw their TrustBox widgets surpass one billion impressions. The value and benefits in openly and honestly displaying reviews on your website is clear. There are a number of studies, data sources and experiences from multiple industries that makes the case for utilising customer voices and reviews within your marketing. Below we have …

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PropRec Recruit BTR Football Team Supporting Cure Leukaemia

The Copa Del Cure Leukaemia is coming to the home of the England team at St George’s Park – and you can be a part of it! Our member PropRec who provide recruitment solutions to the PRS and Build to Rent Sector are supporting Cure Leukaemia who are staging a six-a-side football tournament at the …

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acasa Joins UKAA as Winners: Most Likely to Change the World of Build To Rent 2018

Who are acasa acasa’s purpose is to build foundational technology that runs the home, so the world can live better, together. Developing the future of home management, acasa allows you to seamlessly set-up, switch and purchase utilities and on demand services through a single app. acasa is the stress free way to run your home. …

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Why you should ask your residents for reviews

How often do you get emailed a request for a review after purchasing a product or using a service? It is highly likely that a few days after you stayed in a hotel you will have received an email asking you to post a review. The hotel industry has learnt what many industries have now …

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ALL Fizzy Living Developments Achieved A Rating of Excellence on HomeViews

Earlier this year HomeViews partnered with the Fizzy Living team and invited their tenants to share feedback on what it is really like to #getfizzy. With an average overarching rating of 4.32 stars out of 5 and 95% of tenants recommending Fizzy to friends and family the results are a testament to the experience the …

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What Is The Average Hotel Rating On TripAdvisor? By HomeViews

Customer reviews are now very much a fact of life for any product or service. Marketers actively plan for how they will obtain and use them to support and improve their marketing and sales efforts. However, whilst the benefits maybe clear many businesses and marketers are still wary, if not afraid, of allowing the man …

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How BTR Brands Can Stand Out In A Competitive Marketplace by LOFT

People in the property sector will know the names of main BTR developers, but what about the average tenant? What are they able to say about who’s building their future homes and how are they going to achieve this?   Build-to-Rent is not yet a household term and people don’t know the best developers in …

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Fostering a new Working Culture in the Property Sector by Ricky Poonia, The Blackmore Group

I am very lucky that I can genuinely say that I love my job and I know my colleagues feel the same, but I am all too conscious of the reputation that the property and finance sectors have as employers. In the past year alone, we have witnessed the President’s Club scandal, had the true …

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The Blackmore Group joins the UKAA

The Blackmore Group is one of the UK’s fastest growing real estate investment companies, with offices in Mayfair and Manchester and a vast development pipeline of commercial and high quality homes targeted at the build to rent and build to sell markets. The company has a diverse portfolio which is managed by a team of …

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HomeViews: Residential Review Site Launches in Build To Rent

One of the biggest decisions anyone makes – both financially and emotionally is choosing our home. The mission of www.homeviews.com is to share valuable reviews and insights to support those looking for their new home within a residential development. We have been fortunate this summer to have met with a wide range of people working …

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Flat Findings: Market Distinctions & Opportunities in the UK and US by David Danish, RealPage

Aside from the obvious differences between the Queen’s English and whatever it is that we’re meant to speak over here across the Atlantic, working with owners and operators in the build-to-let sector on both sides of the pond is a continuous learning experience.  Adopting a whole new vocabulary, though, has been only one of the …

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Brand Building for Build To Rent by Saurabh Saxena, Houzen

What is a brand? Over the last year or so, Houzen have had the privilege of working with several prominent BTR operators, all of whom are concerned about their brand. When we ask “what is your brand?”, the answer I hear a lot is “Oh! We are trying to figure it out ourselves”. This article …

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Can build to rent help solve the UK’s loneliness problem?

Loneliness in the UK Our current way of life is leading to increasing issues of loneliness affecting not only older generations but younger too. We believe residential developments designed and built around a rental model can do much to overcome that loneliness. Tracey Crouch has been appointed as the UK’s first minister for loneliness. The move …

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Can build to rent help our ageing population?

The Findings There have been many reports lately addressing the concern of ageism within society. This has flared up after a report published on 8th June 2018 by The Royal Society for Public Health (RSPH), in partnership with the Calouste Gulbenkian Foundation revealed damning negative ageist attitudes across the UK. This was mainly found in Millennials, …

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How can we Improve Customer Service? By Audra Lamoon, Livewire

The experience economy is here to stay…but you have to make the customer/resident experience count financially, as well as physically. At Livewire, we aim to bridge the gap between experience and ROI by crafting tailored learning and performance processes that sustain the brand, your reputation and safeguard the new build to rent landscape. In the …

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Build it and they will come…or will they? By Jonathan Stein, CEO Vaboo

Data:- we all know the importance of data in order to make our businesses more efficient and to produce a solid customer proposition. When developing a building it’s useful to know exactly how many light bulbs we will need or how much communal and amenity space might be necessary, but how do we really know …

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Property Technology Round Table Overview

This month’s roundtable concentrated on Property Technology. A full turnout of over 30 industry representatives met at the fabulous offices of Womble Bond Dickinson with their great views of the Thames and the Tower of London. Our thanks to the team there for their excellent hospitality. A really informative presentation by John Kenny and Michael Robinson of Grainger highlighted the …

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Bad Debt Round Table Overview

Bad debt is a problem we all want to avoid, however in the Private Rented   Sector sector this is a problem many are faced with. It is an important issue to address and combat in the advent of the Build to Rent Sector. The UKAA held a round table on the subject delivered by Mark …

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The UKAA Shortlisted in the Property Wire Awards

We have the pleasure in announcing The UKAA has been shortlisted for the Best Trade Association in the 2018 Property Wire Awards. We have made the shortlist of 3 after contending with many other well deserving candidates in the category. Property Wire provides daily news on residential and commercial real estate from around the world. …

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Glimmers of hope but more political backing needed

In the past fortnight, plans, policies and long-term strategies for the housing industry have been established by Sadiq Khan and Philip Hammond to tackle one of Britain’s biggest challenges over the next 25 years. Due to the vast and complex nature of the UK housing crisis, these political events were highly anticipated by industry observers …

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UKAA End of Year Accounts

To view 2016’s financial position ending 31st December 2016, please download our PDF. Download If you require more comprehensive information, please contact Michael Green on mgreen@ukapartmentassociation.com or on 020 8387 5496.

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How to challenge the market? Scrap deposits.

How did I know when we’d become a true disruptor? When every industry meeting over the last few weeks has started with ‘Why did you do it?!’. Last month we announced that deposit-free living is now our norm. We no longer take a security deposit from residents who pass referencing or have a guarantor. We’re …

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Countrywide Residential Investments

It’s exciting times here in the office. Having signed a forward purchase agreement on 324 flats in Liverpool and 164 in Manchester two years ago, we are now at the point where these will be handed over for launch in the next few months. The Fund already has four smaller schemes that are operational, but …

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In Operation by Neil Young, Get Living London

Renting thousands of homes is a reputation business and I’ve made no secret of how seriously we take customer service at Get Living London. At points I have felt like a lone voice in the UK PRS.

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PRS / BTR and bikes: friends of foes?

“How the humble bicycle could be the secret ingredient that propels residential schemes to the head of the pack…” It used to be only couriers, students and the occasional bonefide cyclist who took to two wheels to get around on. Now you can barely move for bikes, with commuters, creatives and families all battling for …

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Private Rented Sector – The Explanation

What is the Private Rented Sector? And what are the value added benefits of Build to Rent?

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Anyone for Tennis? – How the UKAA can set the standard for measuring resident satisfaction

Can you imagine the chaos before the All England Lawn Tennis and Croquet Club wrote the rules for playing and scoring the game of tennis in 1877? The UK Apartments Association (UKAA) has the ambitious aim ‘to improve the standards of service that customers (tenants) receive’ in the private rented sector.

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Professionalising the rental sector

By Michael Green, Chief Executive of the UKAA The UKAA aims to become a clear mark of quality INTERNATIONAL and service for the build to rent sector giving brands a badge that customers can easily identify. It is about driving professionalisation through improving levels of service and choice to create a better rental experience for …

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UKAA appoints its Executive Board (Press Release)

At its inaugural board meeting this week, the UK Apartment Association (UKAA), the newly formed membership organisation that focuses on the build to rent sector, appointed its board of directors, including electing Managing Director of Atlas Residential, Jonathon Ivory, as its President.

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International Charter presented to UKAA

The UK Apartment Association (UKAA) has received its official charter marking its foundation as the first trade organisation in the UK focused solely on the rental sector. It was presented with the international charter by the National Apartment Association (NAA) in the United States and becomes the NAA’s first global alliance partner, leading the way …

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UKAA launches training for the Private Rental Sector

Recognising that improving standards of service is the key to professionalising the residential rental sector, the UK Apartment Association (UKAA) has kick-started its ambitious training programme with a focus on customer service. The UKAA is the first membership organisation that brings together all stakeholders of the professional rental market and helps share best practice for …

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