The UKAA Shortlisted in the Property Wire Awards

We have the pleasure in announcing The UKAA has been shortlisted for the Best Trade Association in the 2018 Property Wire Awards. We have made the shortlist of 3 after contending with many other well deserving candidates in the category. Property Wire provides daily news on residential and commercial real estate from around the world.

We are extremely proud of what we have achieved so far for the BTR industry and receiving recognition of our hard work makes it all worthwhile. We would like to thank all our members for their dedication and hard work over the months. The winner will be revealed on Friday 23rd March 2018, thanks for your support along the way. Be sure to visit back to the website for updates on the winners.

You can view a list of the nominations on the Property Wire website:

Anyone for Tennis? – How the UKAA can set the standard for measuring resident satisfaction

Can you imagine the chaos before the All England Lawn Tennis and Croquet Club wrote the rules for playing and scoring the game of tennis in 1877?
The UK Apartments Association (UKAA) has the ambitious aim ‘to improve the standards of service that customers (tenants) receive’ in the private rented sector.

Continue reading “Anyone for Tennis? – How the UKAA can set the standard for measuring resident satisfaction”

Professionalising the rental sector

By Michael Green, Chief Executive of the UKAA

The UKAA aims to become a clear mark of quality INTERNATIONAL and service for the build to rent sector giving brands a badge that customers can easily identify. It is about driving professionalisation through improving levels of service and choice to create a better rental experience for the customer.
Continue reading “Professionalising the rental sector”

International Charter presented to UKAA

mgThe UK Apartment Association (UKAA) has received its official charter marking its foundation as the first trade organisation in the UK focused solely on the rental sector. It was presented with the international charter by the National Apartment Association (NAA) in the United States and becomes the NAA’s first global alliance partner, leading the way for the growing UK’s rapidly expanding professional rental market.
The UKAA seeks to bring together all stakeholders in the build to rent market and help drive the professionalisation of the sector by sharing knowledge and best practice. A key part of this is learning from the experience of the US multifamily industry via the NAA, which encompasses over 72,000 members and nearly 170 affiliates representing more than 8.4 million apartment homes globally.

The charter was presented by NAA Chairman, Marc Ross and President, Doug Culkin to UKAA Founder, Roger Southam and Chief Executive, Michael Green during the 2016 NAA Education Conference & Exposition in San Francisco.

Doug Culkin commented: “The conference we held last November in London was so successful that I am pleased to say it resulted in the launch this spring of NAA’s first global alliance partner, the UKAA. It is with pleasure that we present this charter to the first of what we hope will be many global partners.”

Roger Southam commented: “This international charter cements the fact that the UKAA is established and out there doing business. Attending the NAA conference, we have seen how an industry working together can deliver great service to its customers and how much we can learn working with the multifamily offering in the US. We are confident that we are putting the tools in place to have a home for multifamily in the UK.”

UKAA launches training for the Private Rental Sector

Recognising that improving standards of service is the key to professionalising the residential rental sector, the UK Apartment Association (UKAA) has kick-started its ambitious training programme with a focus on customer service. The UKAA is the first membership organisation that brings together all stakeholders of the professional rental market and helps share best practice for this fast evolving sector.

Designed specifically for the private rental sector, the training programme will help operators focus on putting the renters at the centre of their business. The training is delivered by the UKAA’s training partner Livewire Experientialists, experts in hospitality and global specialists in property industry training.

Chief Executive of the UKAA, Michael Green comments: “As well as providing a much-needed platform for the professional rental sector, the UKAA’s remit is to drive up professional standards and our educational training sessions are a central part of that. The importance of providing high levels of customer service cannot be overstated, indeed as the UK rental market evolves, customers will become increasingly discerning and will demand a certain standard of service that is not currently being delivered. We are delighted to have partnered Livewire, who have extensive experience in the multi-family market and from whom our members will be able to learn a huge amount.”

The invaluable training programme is aimed at staff at all levels, for operators and suppliers across the rental industry. It focuses on the essential skills that should become second nature to all resident-facing employees. The course is delivered in four modules, each of which takes half a day and builds to an accredited Institute of Training and Occupational Learning Certificate, making it a vital part of professional development for employees. Training is tailored for each company and delivered at their premises for convenience.

Delegates undertaking the programme will learn essential skills through which they will be able to deliver a better level of service that will help strengthen the brand and portfolio. They will also learn how to handle challenging customers and situations, undertake some remote mystery shopping and gain insight through lessons from global partners.

Audra Lamoon, Managing Director at Livewire Experientialists comments: “The property industry can learn a huge amount from the retail, hotel and leisure sectors in terms of providing outstanding levels of service and understanding hospitality and branding. This training aims to empower everyone providing services within the private rental sector to really embrace and deliver on the brand promise and customer experience. Done right, through memorable customer service, operators can make their developments stand out and become the destination of choice.”

To find out more and to book a training course please contact Emma Henderson.

Tel: 020 8387 5497