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UKAA Annual Conference & Dinner 2017: The Resident’s Experience

Wednesday 8th November 2017

The UKAA Annual Conference, Exhibition & Dinner:

Thursday 4th October 2018 – Save the Date!


Watch Our Highlights From 2017


We are delighted to say that the feedback received from 2017’s UKAA Annual Conference, Exhibition and Dinner would appear to show that we struck the perfect balance between information, education, networking and fun.

The conference programme concentrated on the resident’s experience. The speakers, from all different industries, were able to give us a unique perspective on customer service and other issues. See below for the speaker presentations from the event.

The dinner and entertainment capped off a tremendous day and DNA, the BGT finalists, left us all open mouthed and wondering ‘how did they do that!’

We will publish fuller details, photos and a brief video of the day in due course. We will also publish details of our 2018 event as soon as these are confirmed.

And finally, we are also delighted that we were able to raise almost £4,000 for the LandAid project aimed at raising £1.5m to restore the YMCA near Old Street in London into a state of the art residence for 146 homeless youths.


Speaker Presentations

Keynote: Delivering on Customer Experience by Michael Robey, Founder, Brilliant.

Technology Session by Keith Dunkin, Senior Vice President: Asset Optimization, RealPage.

Case Study: Addressing Affordability by Simon Chatfield, Director, Be.

Case Study: Addressing Affordability by Olivia Harris, Chief Executive, Dolphin Living.

Case Study: Addressing Affordability by Peter Sherlock, Project Consultant, Westminster City Council.

Technology Session by Fay Chester, Pre Sales Manager, UK and Europe, Yardi.

Technology Session by Tahir Farooqui, Founder & CEO, Canopy.