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The UKAA Festival of Build To Rent 2020

Monday 16th November

Festival Tickets On Sale Now

 

This is going to be big, it's going to be different - your most valuable on-line experience of 2020.

Please join us for our virtual Festival of BTR - a week long programme bringing you the best in BTR knowledge and experience . We will have inspiring speakers and through provoking sessions, an excellent array of exhibitors showcasing the best in BTR, fun social activities and plenty of networking opportunities.

 

Over the festival we will have different themes for you to follow:

 

Theme Description
OPERATIONSSponsored by:

Hear from the front line BTR staff how they handled lockdown. Plus up to date information from the UK and the US about what resident and operators are doing now and how they are preparing for the future. As ever Operations are at the heart of the UKAA story.

 

Customer ResearchSponsored by:

The voice of the customer talking directly to us, with focus groups and research from the UK and the US about what our residents want now and in the future.

 

Marketing / Brand Masterclasses and more to help you leverage the power of your marketing spend and understand the value of your brand.

 

Design / Future trendsSponsored by:

Insights into the future of BTR and how the pandemic has added to the socio-economic forces shaping the way we will live and work in the future.

 

Sustainability / Health & Wellbeing /Equality, Diversity & InclusionSponsored by:

Addressing some of the key questions facing our industry – how do we create and maintain businesses with a purpose, that meet the aspirations of our investors, staff and residents.

 

The US perspective and more Sessions giving us an insight into the global multifamily industry – incorporating selected sessions from Apartmentalize – the biggest multi-family event in the world.

 

PROPTECHSponsored by:

One of the biggest drivers of change in BTR, brought to the fore by the pandemic – we highlight the trends and technology that will make a difference. Brought to you in conjunction with UK PropTech Association.

 

Junior Conference

A series of sessions aimed at people in the early stages of their careers in BTR. These will equip you with an understanding of what’s happening now and why and give you some of the tools to move forward faster.
Festival Socials

 

Join colleagues and friends on line at our virtual networking events, learn to mix a cocktail like a pro and join our brewery study tour and tutored beer tasting, plus wellness breaks to help you make the most of the festival.

Beer Festival Sponsor 

Cocktail Party Sponsor

 

 

For more information on ticket types and discounts please see the 'prices & registration' tab.

 

Companies already attending: Greystar, RealPage, Roomservice by CORT, Yardi, HPS Services, StarRez, Touchstone, ista Energy, Hyperoptic, Quadient, Foxtons, SAY Property, MRI Software, Get Living, TLJ Limited, HomeViews, PropRec, LetCheck, Osterna, SmartRent, Inventory Hive, Ihomes, Regal Blinds, Redirect Consulting, CallisonRTKL, Amber Energy, No Letting Go, Meridian Water, Wise Living Homes, RealService, Experience Makers, Scottish Association of Landlords, BisNow, BTR News , Urban Living Festival, UK Prop Tech, News on the block, Scottish Landlords Ass, ARMA, IRPM, Fixflo and many more to join

 

Headline Sponsors

Book now to join the Festival of Build To Rent

 

 

Festival Tickets

 

Festival Tickets include access to all sessions, social events and awards!

 

For group tickets discounts please contact us.

 

Member Prices

Price per ticket More than 5 delegates More than 10 delegates More than 10 delegates
£200 10% discount 20% discount 30% discount

 

Non Member Prices

Price per ticket More than 5 delegates More than 10 delegates More than 10 delegates
£250 10% 20% 30%

 

Theme and social tickets will be released in the coming weeks.

If you have any questions about sponsorships or exhibiting please contact us.

Headline Sponsors

Beer Festival Sponsor
Exhibition Sponsor
Insights Sponsor
Theme: Operations & PropTech Sponsored by:
Theme: Customer Research Sponsored by:
Theme: Customer Research Sponsored by:
Theme: Sustainability / Health & Wellbeing /Equality, Diversity & Inclusion Sponsored by:

Festival Exhibitors

Event Partners

  • - Monday 16th November 2020

  • 10:15 - 11:15 Virtual Study Tour – Blackhorse Mills, Walthamstow by Legal & General

    Presented by

     

    Have a look at a preview video of the development:

     

    We will be kicking off the Festival of Build To Rent with a virtual study tour of  Blackhorse Mills situated in bustling Walthamstow. We will be showing an ‘access all areas’ video tour of the scheme including interviews with key members of the development and management team, followed by a live Q&A.

     

     

     

  • 11:30 - 12:15 Masterclass in Service Design with Professor Clive Grinyer RCA

    Presented by 

     

    Service design has emerged as one of the hottest areas for both commerce and society in taking a human centred, system thinking perspective and designing beyond products and buildings to deliver the full lived experience. Clive will explain the key principles of service design with some examples from his students at the Royal College of Art and provide some practical and possibly life changing tips and techniques to think like a service designer.

    Clive Grinyer is Head of Service Design at the Royal College of Art. For over 3 decades he has led innovation teams designing human centred solutions for companies including Samsung, Cisco and Barclays. In 2018 Creative review placed Clive in their Top 50 and described Clive as “a passionate advocate for the transformational potential of design for some three decades. Today’s focus on the value of digital product design and on design’s value in leading customer experience in the UK is, in large part, due to his work.”

     

    Presenter:
    Professor Clive Grinyer RCA, Head of Service Design, Royal College of Art

     

     

     

     

    Theme: Design / Future trends sponsored by 

     

  • 11:30 - 12:15 Digital Transformation in Operation

    Presented by 

     

    We will be taking a lot at:

    • What challenges operators had that can be overcome with tech?
    • How do operators streamline operations with tech?
    • What data matters?
    • How has data collection evolved?
    • Where do they see the future of tech evolving to and what would make lives easier for residents/operators?

     

    Session Chair: 

    Justin Harley, Regional Director, Yardi

     

  • 11:30 - 12:15 Key Themes in Sustainability

    Session on sustainability structured around the four main strands of thinking / action at present:

    • Preparation for climate change
    • Health and wellbeing
    • Carbon Net Zero
    • Social Value

     

    Moderator:

    Ailish Christian-West, Director of Real Estate, Get Living

     

     

  • 13:30 - 14:15 Experience and Attitudes in the USA – Multifamily Insights from the NAA

    Presented by

     

    Paula Munger and Cindy Clare share best practices and “on-the-ground” experiences, gathered from NAA surveys of “US Investor/owner attitudes” and “resident experience and attitudes”.

     

    Presenters:
    Paula Munger , AVP, Industry Research & Analysis, NAA
    Cindy Clare, Chief Operating Officer,  Bell Partners Inc

     

     

     

    Theme: The US perspective and more

  • 13:30 - 14:15 The Future Home

    Presented by 

     

    There’s no crystal ball available that will tell you what the home of the future will look like, but there are key trends which when taken into account will help ensure you’re future proofing your home design as much as possible. We consider these key trends and look into what real estate and other categories are doing to help them stay a step ahead. We can’t tell you what the home of the future will look like, but we can provide you with key indicators to take into account to help ensure you don’t get left behind.

    The talk will be given by Brendan Geraghty  of Geraghty Taylor and James Fenner of Silk Road Marketing. They have joined forces on a new venture, Optim, which ensures clients create homes which are more aspirational, relevant, and exciting than what’s produced by companies who ignore the key trends and the customer.

     

    Presenters:

    Brendan Geraghty, Director of Geraghty Taylor

    James Fenner, Managing Director of Silk Road Marketing

     

     

     

    Theme: Design / Future trends sponsored by 

  • 13:30 - 14:15 Selected sessions from Apartmentalize 2020

    We will have an overview of 5 selected sessions from NAA’s Apartmentalize 2020, the biggest multifamily event in the world.

     

    More details to follow.

  • 14:45 - 15:30 Foundations of BTR – Return of the task force

    We bring together the original DCLG PRS taskforce to look back on emergence of Build To Rent.

    They will re-examine what they thought was needed for institutions to get involved in the sector and where are we now. What has happened, what hasn’t and what’s happened they didn’t expect

     

    The PRS taskforce was headed by Andrew Stanford. Members included:

    • Julian D’Arcy
    • Joanna Embling
    • Tracey Hartley
    • Dominic Martin

    The taskforce will be joined by former Housing Minister Mark Prisk and the discussion will be facilitated by Nick Jopling

  • 15:30 - 16:30 Master class in Networking with Judith Perle

    Join us for a masterclass in professional networking with Judith Perle of Management Advantage to help you learn how to network effectively.

  • 16:30 - 17:30 Speed Networking

    More details to follow.

  • - Tuesday 17th November 2020

  • 10:30 - 11:15 Keynote Speaker – Luke Chadwick

    Living The Dream

    A recent appearance on BBC Breakfast raised UK wide awareness about the effect on Luke’s mental health at a time when he should have been “living the dream”

    Luke Chadwick  is a premier league winner with Manchester United from the Scholes, Giggs and Beckham days.

    The focus of this talk is on wellbeing, mental health and especially how it impacts young men

     

  • 11:30 - 12:15 ESports / gaming and the lessons to be learned

    Nicky Wightman, Director, Savills, Global Occupier Trends talks about the impact of ESports and gaming on brand and design (physical and experiential) for Build To Rent and other sectors

     

    Presenter:
    Nicky Wightman, Director, Savills, Global Occupier Trends

     

    Theme: Design / Future Trends sponsored by 

  • 11:30 - 12:15 IRPM – education and training update

    Presented by

     

    The latest information about education and training for everyone working in or entering the BTR sector with IRPM’s Andrew Bulmer and chair of the joint IRPM / UKAA Education Working Party, Tracey Hartley

    Presenters:
    Andrew Bulmer,  CEO, IRPM

    Tracey Hartley, Head of Residential at The Howard de Walden Estate

     

    Theme: Education

  • 11:30 - 12:15 Insights into BTR Financing with CREFC

    Presented by 

     

    We will be presenting the BTR Financing Report, An Analysis of Key Principles.

    Presenter:
    Dave Butler, CEO, The UKAA
    Peter Cosmetatos, CEO, CREFC Europe

    Jonathon Ivory, Investment Director at Henley Investments Limited

     

     

    Theme: Operations 

  • 13:30 - 14:15 Experience Makers’ Blankety Blank: Different ideas for the future of Customer Experience in BTR

    Presented by 

     

    The Build to Rent sector is characterised by offering excellent _________ to their customers. As the sector grows and customer’s expectations become more _________, how will customer experience evolve?

    Tune into this lively panel and play along at home with Experience Makers version of Blankety Blank! Panelists react to a series of statements with parts missing to compare interpretations and share CX insight from different sectors. Experts from the BTR sector, Customer Experience and Experience Design will help fill in the blanks on what matters to the customer and how to capture the impact of CX.

     

     

     

    Theme: Customer Research sponsored by 

     

    Theme:  Design / Future trends sponsored by 

  • 13:30 - 14:15 Future directions in proptech, what’s happening in the US

    Presented by 

     

    Presenter:

    Paul Yount, Industry Principal, Yardi

  • 13:30 - 14:15 Selected sessions from Apartmentalize 2020

    We will have an overview of 5 selected sessions from NAA’s Apartmentalize 2020, the biggest multifamily event in the world.

     

    More details to follow.

  • 14:45 - 15:30 Focus on Operations: Experience from the frontline

    Frontline staff and management reveal their real-life experiences delivering great customer service during lockdown.

     

     

  • 15:30 - 16:30 Virtual Study Tour – Greenford Quay, Manchester by Greystar

    Presented by

    Have a look at a preview video of the development:

     

    Join us for a tour of the development followed by a live Q&A sessions for you to get all your questions in.

     

     

    Presenters: 

    Todd Marler, Senior Director of Operations, Greystar

    Michela Hancock, Managing Director, Greystar

  • 17:00 - 21:00 Virtual Cocktail Party

    More details to follow.

  • - Wednesday 18th November 2020

  • 9:00 - 11:00 UKAA New Members Virtual Breakfast

    Welcome from the UKAA Board, CEO Dave Butler and Committee chairs to all new joiners since January 2020. We will be talking about how we operate and how to get engaged.

  • 11:30 - 12:15 Brand to Rent: Capturing the Role of Brand in BTR

    Presented by 

     

    You will learn how to apply the principles of brand strategy and development to BTR assets and portfolios, along with a guide to help frame and understand the value of investing in brand for operators and investors. We will look at the different dimensions of brand in BTR; positioning, architecture, interiors, experience, marketing and sales + more and create a model which supports creation of value driving and coherent planning and operational delivery.

    Presenters: 

    Brent Stojanovic, Director, Navana Property Group

     

     

    Theme: Brand/ Marketing

  • 11:30 - 12:15 Meet the Press – how should BTR present itself?

    Meet the press – what journalists are looking for, what to do in a PR crisis.

  • 11:30 - 12:15 Focus on PropTech with the UKPA

    More details to follow.

  • 13:30 - 14:15 Property Marketing Masterclass with Rightmove

    Presented by 

     

    You will gain an insight of consumer behaviour and best practice when engaging with the Rightmove audience. 

     

    Presenters: 

    Lisa Gray, Webinar Manager, Right Move

    Louise Sedgwick, Area Director – New Homes, Right Move

     

     

     

    Theme: Brand/ Marketing

     

  • 13:30 - 14:15 Active Revenue Management

    More details to follow.

  • 13:30 - 14:15 Selected sessions from Apartmentalize 2020

    We will have an overview of 5 selected sessions from NAA’s Apartmentalize 2020, the biggest multifamily event in the world.

     

    More details to follow.

  • 14:45 - 15:30 Focus on Operations: What’s happening now?

    Frontline staff and management talk about what’s happening right now in their buildings and what they’ve learnt so far.

     

     

     

    Theme: Operations 

  • 15:30 - 16:30 Virtual Study Tour – Angel Gardens, Manchester by Moda

    Presented by

     

    Have a look at a preview video of the development:

     

    We will have a pre-recorded video tour of the scheme, followed by a live Q&A with Oscar Brooks, Director at Moda and Ben Roberts, Chief Commercial Officer at Utopi.

     

     

     

    Theme: Brand/ Marketing

     

  • 18:00 - 21:00 Beer Festival sponsored by ista – Virtual brewery tour and guided craft beer tasting

    As part of our Beef Festival we will be hosting a virtual brewery study tour and guided craft beer tasting with Manchester based Seven Bro7hers Brewing Company.

     

  • - Thursday 19th November 2020

  • 9:00 - 10:00 Keynote speaker

    More details to follow

  • 10:30 - 11:15 Focus on Operations: Looking to the future

    Frontline staff and management talk about what we can and should do differently in the future to ensure BTR continues to deliver for our customers and staff.

     

     

     

    Theme: Operations 

  • 11:30 - 12:15 Trends in use and design for Gyms and Amenity Spaces in BTR

    Presenter

     

    Trends in use and Design for Gyms and Amenity Spaces in BTR with Educated Body.

  • 11:30 - 12:15 Voice Of Our Customer: Live!

    Presented by 

     

    Your chance to sit behind the glass screen at our virtual focus group of renters. You’ll hear exactly what they think about their decision to rent from a build to rent operator and whether the experience lives up to its promise. You’ll also hear from renters who have chosen a different path and find out why. Join us if you’re brave enough for this no holds barred live session!

    Session format devised and facilitated by RealService, Customer Experience Consultancy.

     

    Presenters:
    Howard Morgan, Founder & Managing Director, Real Service

    Harriet Jones, Producer, Experience Makers

     

     

     

     

    Theme: Customer Research sponsored by 

     

  • 11:30 - 12:15 Litigation – What can we do now?

    We bring together our expert panel of lawyers to discuss the current state of property litigation.

  • 13:30 - 14:15 Lifeproven: How to bring wellbeing into BTR Design

    LifeProven will be leading a workshop titled ‘How to bring wellbeing into BTR design”, which will walk you through the strategic analysis, recommendations, ideas and considerations needed in designing a building to optimise well-being and end user experience, maximising operational and financial outcomes for your business and your investors.

    We will explore the relationship between a building environment and end user health and wellbeing, and give you the framework and access to the data to adapt designs and construction budgets to deliver a more marketable, desirable BTR asset;

    The workshop will be led by Adam Hinds and Jordan Relfe, co-founders of LifeProven, a unique company that combines a traditional PM/QS with a comprehensive Wellbeing framework backed up by world class data and research resources

     

    Presenters:

    Adam Hinds, co-founder, LifeProven

    Jordan Relfe, co-founder, LifeProven

     

     

     

     

    Theme: Sustainability / Health & Wellbeing /Equality, Diversity & Inclusion Sponsored by 

  • 13:30 - 14:15 Data Utilisation and Analytics for operators and owners

    More details to follow.

  • 13:30 - 14:15 Selected sessions from Apartmentalize 2020

    We will have an overview of 5 selected sessions from NAA’s Apartmentalize 2020, the biggest multifamily event in the world.

     

    More details to follow.

  • 14:45 - 15:15 BTR Awards

    Presentation of BTR Awards by Kevin Redman, CEO at The Property Recruitment Company.

     

    We recognise the heroes who have gone above and beyond during the Pandemic.

     

    To make a nomination and for more information please visit the BTR Awards page. 

  • 15:15 - 16:00 Do Some Good at the UKAA Festival

    More details to follow.

  • 16:00 - 17:00 Homeview Awards 2020

    Presented by 

     

    The annual HomeViews Awards will be announced here, at The UKAA Festival of Build to Rent on Thursday 19th from 4pm – 5pm.

    Despite the new and significant challenges 2020 has brought, HomeViews reviews reveal how BTR operators have gone above and beyond to ensure that their residents are well looked after. Whether for established developments or for the many new BTR schemes launched this year, the 2020 Awards will reveal those companies and developments that delivered an exceptional experience for their residents in the midst of such unprecedented disruption.

    To achieve this, the HomeViews Awards will be judged solely on verified resident reviews submitted in 2020. This will ensure every award reflects the most up-to-date opinions of residents and celebrates those operators that regularly source reviews and respond to any issues raised.

    Register for the Festival and be one of the first to find out which developments are ranked in the top 10 for the following categories:

    • Top 10 BTR Developments – National
    • Top 10 BTR Developments – Regional
    • Top 10 BTR Developments – London
    • Top 5 BTR Management Companies – National

    For more information please visit the HomeViews Awards page.

    View winners from 2019

     

  • - Friday 20th November 2020

  • 10:15 - 11:00 Market Overview – What has happened to the London Lettings Market in 2020?

    Presented by 

     

    This will be a Q and A session exploring the London Lettings Market with Sarah Tonkinson, Foxtons’ Managing Director – Institutional PRS and Build to Rent with CSO for Lettings Ed Phillips.

     

    Presenters: 

    Sarah Tonkinson, Managing Director, Foxtons

    Ed Phillips, Chief Sales Officer – Lettings, Foxtons

     

     

    Theme: Customer Research sponsored by 

     

  • 10:15 - 11:00 Focus on PropTech with the UKPA

    More details to follow.

  • 10:15 - 11:00 Building People – Addressing diversity

    Presenter

  • 11:30 - 12:15 Has COVID-19 changed our technology needs?

    Presented by

     

     

    In January 2020, Hyperoptic, in partnership with SAY Property Consulting, conducted in-depth research to understand technology trends over the last 20 years. We interviewed some of the most influential real estate professionals and polled over 200 industry experts.

    We discovered that what tenants and residents really want from technology is choice – and a fast, reliable broadband connection has never been more important.

    But how has COVID-19 affected the industry’s technology needs? Considering the idea that COVID-19 has accelerated digital transformation across the board, we’ve re-ran our research to understand the impact of technology adoption in real estate.

    During this session, we’ll be giving attendees an exclusive sneak peek into our initial findings before the full report is published in 2021. Don’t miss your chance to preview this crucial insight into the perspective of technology in the current climate – and beyond.

    Presenters:

    Debra Yudolph, Partner, SAY

    Nicky Dorman, Head of Build-to-Rent, Hyperoptic

     

     

     

    Theme: PropTech sponsored by 

  • 11:30 - 12:15 Insights from the Festival – your views on what matters

    Presented by 

     

    MRI will be researching attendees’ views on a series of key industry issues during the Festival. In this session we will find out these views and the insights they bring.

  • 11:30 - 12:15 Selected sessions from Apartmentalize 2020

    We will have an overview of 5 selected sessions from NAA’s Apartmentalize 2020, the biggest multifamily event in the world.

     

    More details to follow.

  • - Click here for overview of festival timetable

    Festival
    Schedule
    Monday
    16/11
    Tuesday
    17/11
    Wednesday
    18/11
    Thursday
    19/11
    Friday
    20/11
    09:00 – 09:30 UKAA – Members Event:
    – New members breakfast
    – Members update
    – Member benefits
    09:30 – 10:00 Keynote speaker
    10:00 – 10:15 Welcome Wellness session (20 minutes) Wellness session (20 minutes)
    10:15 – 10:30 Virtual Study Tour of Blackhorse Mills 9.1 (10:15 – 11:00)
    10 minute break 10 minute break Market Overview – What has happened to the London Lettings in 2020?
    10:30 – 11:00 Keynote speaker – Luke Chadwick Focus on Operations:
    Looking to the future
    9.2 (10:15 – 11:00)
    11:00 – 11:15 30 minute break Focus on PropTech with the UKPA – Smart Buildings
    9.3 (10:15 – 11:00)
    Building People – Addressing diversity
    30 minute break
    11:15 – 11:30 15 minute break 15 minute break 15 minute break
    11:30 – 12:15 1.1 Festival Theme Session 3.1 Festival Theme Session 5.1 Festival Theme Session 7.1 Festival Theme Session 10.1 Festival Theme Session
    Masterclass in Service Design with Professor Clive Grinyer Esports & Gaming – Lessons to be learned Brand to Rent : Capturing the Role of Brand in BTR Trends in use and design for Gyms and Amenity Spaces in BTR Has COVID-19 changed our technology needs?
    1.2 Festival Theme Session 3.2 Festival Theme Session 5.2 Festival Theme Session 7.2 Festival Theme Session 10.2 Festival Theme Session
    Digitalisation in Operation IRPM -education and training update Meet the Press – how should BTR present itself? Voice of our Customer: Live! Insights from the Festival – your views on what matters
    1.3 Festival Theme Session 3.3 Festival Theme Session 5.3 Festival Theme Session 7.3 Festival Theme Session 10.3 Festival Theme Session
    Key Themes in Sustainability Insights into BTR Financing with CREFC Focus on PropTech with the UKPA – Health & Safety in Buildings Litigation – What can we do now? Selected sessions from Apartmentalize 2020
    12:15 – 12:30 15 minute break 15 minute break 15 minute break 15 minute break Closing Remarks
    12:30 – 13:30 EXPO EXPO EXPO EXPO
    13:30 – 14:15 2.1 Festival Theme Session 4.1 Festival Theme Session 6.1 Festival Theme Session 8.1 Festival Theme Session
    “Experience and Attitudes in the USA” – Multifamily Insights from the NAA Experience Makers’ Blankety Blank: Ideas for the future of Customer Experience in BTR Property Marketing Masterclass with Rightmove Lifeproven: How to bring wellbeing into BTR Design
    2.2 Festival Theme Session 4.2 Festival Theme Session 6.2 Festival Theme Session 8.2 Festival Theme Session
    The Future Home Future directions in proptech, what’s happening in the US Active Revenue Management Data Utilisation and Analytics for operators and owners
    2.3 Festival Theme Session 4.3 Festival Theme Session 6.3 Festival Theme Session 8.3 Festival Theme Session
    Selected sessions from Apartmentalize 2020 Selected sessions from Apartmentalize 2020 Selected sessions from Apartmentalize 2020 Selected sessions from Apartmentalize 2020
    14:15 – 14:35 Wellness session (20 minutes) 30 minute break Wellness session (20 minutes) 30 minute break
    14:35 – 14:45 10 minute break 10 minute break
    14:45 – 15:00 Foundations of BTR – Return of the task force Focus on Operations:
    Experience from the frontline
    Focus on Operations:
    What’s happening now?
    The BTR Awards 2020
    15:00 – 15:15
    15:15 – 15:30 Do Some Good at the UKAA Festival
    15:30 – 16:00 Master class in Networking Virtual Study Tour – Greenford Quay Virtual Study Tour of Angel Gardens
    16:00 – 16:30 2020 HomeView Awards
    16:30 – 17:00 Speed Networking 30 minute break 30 minute break
    17:00 – 17:30 Virtual Cocktail Party
    17:30 – 18:00
    18:00 – 19:00 Virtual Beer Festival
    19:00 – 21:00

     

Full line-up of speakers and session details to be announced shortly…