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UKAA Roundtable – Resident feedback – Lifeblood or Unwanted Gift? Presented by RealService and JLL

Thursday 5th September

Please join us alongside RealService and JLL  for a roundtable discussion about the impact of resident feedback.

Voice of customer feedback is the life blood of any forward thinking business. However Build To Rent operators have had mixed experience gathering feedback whether through surveys, through social media or review sites. This roundtable discussion facilitated by RealService, will look at what has worked well and not so well in the BTR sector.  How do you maximize response rates, ask the right questions and interpret challenging feedback? Should we develop a way to benchmark our performance? How can technology help to collect and analyse feedback? Join us to find out what best practice looks like and how you can implement this in your business. One of the presenters will be Howard Morgan of RealService with Sam Winnard of JLL providing us with a short case study.

Event timing:
8.00am – Arrival
8.00am – 8.30am – Breakfast
8.30am – 10.00am – Roundtable
10.00am – 10.30am – Networking
10.30am – Session end

We look forward to hearing from you!

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To register your place, please email: