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UKAA Roundtable: Creating a superior tenant experience in the UK by Allthings Technologies

Wednesday 8th May 2019

UKAA Roundtable: They will never forget how you made them feel – Creating a superior tenant experience in the UK
By Allthings Technologies 

Wednesday 8th May 2019

Venue: Osborne Clarke Offices, One London Wall
London EC2Y 5EB
Please see here for directions


Please join us for the first Customer Experience roundtable to be presented by Allthings. This follows the thought piece: The Challenges and Opportunities of Creating a Superior Tenant Experience in the UK. 

There are still many unanswered questions around the understanding, opportunity and value of Tenant Experience in the UK.


Leveraging experience from over 100 market leading customers and 1000s of developments across Europe for brands such as Credit Suisse, AXA and Bouygues we will give you a framework to start asking the right questions about how Tenant Experience touches every part of your operations and how to start developing your own data driven tenant attraction, engagement and retention strategy.

This is the first round table in a series each challenging more specific topics in how optimised tenant experience can drive yield across your portfolio.

Today we’ll dive deeper into the topics raised in our initial thought piece for the UKAA and will delve into examples of superior tenant experience from around the world plus learnings from other industries and how they can be applied to the tenant as a customer.

Presenting on the day will be Shaun Burke, UK Director of Allthings and David O’Neil, Customer Success Director – Europe.


Key Topics will include:

  • How Tenant Experience has become a key indicator for tenant happiness, attraction and retention while increasing asset value. What makes a good Tenant Experience and what opportunities arise from a tailored living experience?
  • Is Tenant Experience just another buzzword or should it be a top priority? What can BTR learn from other industries such as e-commerce, entertainment, travel and banking?
  • How do I start looking inwards to better understand my tenant’s relationship to my buildings in order to offer a truly superior Tenant Experience?

Please register your interest by emailing info@ukaa.org.uk